Director of Premium

About the role

The Director of Premium is responsible for managing the Premium department (Suites, Clubs) to achieve the best possible guest experience, partner satisfaction, and financial results.

Responsibilities

• Overseeing all aspects of premium operations
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
• Driving engagement within the premium department
• Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
• Building relationships with regular guests and suite holders
• Partnering with the culinary team to oversee the development of menus for all premium spaces
• Setting up and ensuring the consistent use of the Suites Management System for the premium department
• Ensuring the availability of printed collateral to support promotions and premium offer communication
• Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
• Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
• Ensuring all aspects of premium operations are in line with Levy's Core Signature standards
• Overseeing annual suite holder tastings in partnership with the culinary team
• Attending BEO meetings to plan for upcoming events
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
• Ensuring compliance with all Payment Card Information rules
• Conducting progressive coaching with team members
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Managing team member breaks
• Overseeing recruitment activities for team members
• Holding pre-shift meetings to set the tone for events
• Supporting location Keys to the Future activities to develop future leaders
• Supporting team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
• Overseeing service standards during events to ensure a high standard of guest experience
• Ensuring accurate end of month inventory completion
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Making monthly safety training available to team members
• Managing team member scheduling in line with demand forecasts
• Other responsibilities and duties as assigned
• Supporting other locations/properties as needed

Qualifications

Highly proficient in Microsoft Office Suite, strong interpersonal and communication skills, ability to work independently and as part of a team, and a passion for hospitality and customer service.

Skills

• Strong leadership and management skills
• Excellent organizational and problem-solving abilities
• Ability to work effectively with cross-functional teams
• Experience in hospitality or related field
• Knowledge of food and beverage service operations
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)