Director, Premium Audit

How You’ll Do It

• Strategic Leadership & Organizational Transformation
  • Lead Department Transformation: Direct the implementation of the new Premium Audit Playbook, ensuring successful transition from current state operations to the reimagined department structure with professional-level roles
  • Departmental Strategy Development: Develop and execute comprehensive premium audit strategies that align with Pie's business objectives, contributing to broader organizational strategic planning while maintaining focus on functional excellence
  • Cross-Functional Collaboration: Partner with Leaders across Underwriting, Product, Technology, and Business Development to integrate premium audit strategy with broader business strategies and operational initiatives
  • Industry Leadership: Serve as an authority figure in premium audit best practices, staying current with industry trends and regulatory changes while positioning the department as a center of excellence
  • Change Leadership: Lead departmental change initiatives, ensuring successful adoption of new processes, technologies, and operating models while maintaining team performance and engagement throughout transformation
• Department Leadership & Management Excellence
  • Multi-Level Management: Direct premium audit operations through Senior Managers, Managers, Team Leads, and individual contributors across multiple specialized teams (Premium Auditors, Premium Audit Operations Specialists, and support functions)
  • Performance Management: Establish and monitor department-wide KPIs and quality standards, ensuring achievement of audit accuracy, customer satisfaction, collection rates, and productivity targets that support organizational goals
  • Organizational Design: Design, implement, and lead departmental structure changes, role creation, and succession planning strategies that support current transformation and future scaling within the premium audit function
  • Resource Management & Budget Oversight: Own departmental budget planning and resource allocation, making strategic decisions about technology investments, training programs, and staffing models within approved parameters
  • Vendor & Partnership Oversight: Manage strategic relationships with external audit vendors, technology providers, and bureau partners to ensure service excellence and cost-effective operations
• Premium Audit Operations & Process Excellence
  • Operational Leadership: Oversee end-to-end premium audit processes across all platforms, ensuring regulatory compliance, quality standards, and continuous improvement within the functional area
  • Technology & Process Innovation: Lead adoption and optimization of audit technologies and process improvements that enhance departmental efficiency, accuracy, and customer experience
  • Quality Assurance & Compliance: Ensure comprehensive quality programs, regulatory compliance across all jurisdictions, and successful bureau inspections while maintaining operational excellence
  • Customer Experience Enhancement: Drive improvements in policyholder interactions and service delivery within the audit function that enhance satisfaction while maintaining audit integrity and compliance
  • Analytics & Insights: Leverage audit data and departmental analytics to identify trends, process improvements, and insights that inform functional decisions and support business objectives
• Leadership Development & Team Building
  • Leadership Pipeline Development: Coach and develop Senior Managers and Managers to build departmental leadership capability and prepare successors for key roles within the function
  • Team Development & Capability Building: Establish psychological safety and learning environments that enable teams to develop premium audit expertise and advance within the functional area
  • Training & Development Strategy: Design and oversee training programs for the new audit model, ensuring team members develop necessary skills for customer-facing roles and advanced audit techniques
  • Performance Culture: Foster a departmental culture of continuous improvement, professional growth, and results delivery that aligns with Pie's values while driving functional excellence
  • Talent Management: Create clear development pathways and manage talent retention strategies that support departmental stability during transformation and future growth

The Right Stuff

• Education & Experience
  • Bachelor's degree or equivalent work experience required
  • 10+ years of premium audit, insurance operations, or related industry experience
  • 8+ years Workers’ Compensation experience required
  • 5+ years of progressive leadership experience, with proven ability to lead and scale large, complex organizations
• Technical & Industry Expertise
  • Expert Premium Audit Knowledge: Authority-level understanding of premium audit principles, NCCI systems, state bureau requirements, and regulatory compliance across multiple jurisdictions
  • Industry Certifications: Professional designations such as CPCU, ARe, FLMI, or equivalent preferred
  • Technology Proficiency: Advanced skills in data analytics tools and process automation platforms
  • Regulatory Expertise: Deep knowledge of workers' compensation regulations, bureau requirements, and compliance standards
• Leadership & Management Competencies
  • Strategic Thinking: Mastery in making final decisions on implementation and ensuring operational effectiveness while translating business segment strategy into functional plans and guiding execution
  • Team Development: Authority-level coaching of teams and team members to develop new methods and solve complex matters, establishing psychological safety for innovation and growth within the function
  • Collaboration: Mastery in demonstrating interpersonal awareness, building partnership and cooperation, and achieving cross-functional goals with complex proposals and projects
  • Communication: Authority-level ability in direct and empathetic communication, effectively presenting complex information to diverse stakeholders and fostering open dialogue
  • Critical Thinking: Mastery in testing and learning, creativity, and relentless commitment to improvement, anticipating and solving highly complex problems within the functional area
  • Growth Mindset: Authority-level demonstration of curiosity, tenacity, flexibility, and adaptability while leading by seeking to understand and remaining open to change
• Operational & Business Skills
  • Departmental Change Management: Advanced ability to lead functional transformation and manage complex change initiatives within the premium audit area
  • Process Excellence: Mastery-level skills in process improvement, optimization, and operational design specific to premium audit functions
  • Financial Management: Strong understanding of departmental budget management, resource allocation, and cost optimization within approved parameters
  • Customer & Stakeholder Focus: Proven record of enhancing customer experience and stakeholder satisfaction while maintaining operational efficiency and compliance
  • Complex Problem Solving: Advanced ability to navigate multi-layered challenges within the functional area and develop innovative solutions that support broader business objectives
• Communication & Interpersonal Skills
  • Executive Communication: Highly advanced oral and written communication skills, including presentations to senior leadership and external partners
  • Stakeholder Management: Advanced ability to build relationships and influence outcomes across diverse internal and external stakeholders
  • Negotiation: Advanced persuasion and negotiating skills when working with vendors, partners, and internal teams
  • Emotional Intelligence: Demonstrated ability to remain calm under pressure, manage difficult conversations, and maintain professional relationships during challenging situations

Compensation & Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave