Premium Audit Senior Manager

What You’ll Do

• Operational Execution & Compliance: Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements
• Leadership & Talent Development: Lead, coach, and develop a high-performing organization of managers and QA staff
• Quality Assurance & Risk Mitigation: Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives
• Strategic Third Party & Financial Management: Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners
• Customer Experience & Communications: Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates
• Innovation & Product Partnership: Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features
• Data Strategy & Executive Reporting: Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance
• Cross-Functional Collaboration & Issue Resolution: Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues

What We Need

• Bachelor’s Degree (Business, Accounting, or Insurance-related field preferred)
• 10+ years of premium audit experience with multi-state WC and GL specialization
• 5+ years of leadership experience, including management of managers and QA teams; strong leadership and mentorship abilities
• Excellent communication, decision-making, and problem-solving skills
• Advanced understanding of NCCI / WCIRB / other state regulatory rules; expertise in class code application, payroll validation, audit documentation, and premium accuracy
• Strong technical abilities and adaptability with varied and evolving technical systems (audit platform, proprietary tech, reporting, LLM, etc.)

Unstoppable Qualities

• Advanced degree and/or designation (MBA / MS / CPA / etc.)
• Experience leading substantial product or technical implementations
• Prior vendor management experience

Pay

US annual base salary range for this full-time position: $125,000 - $155,000 USD