Director, PF Project Delivery - Project Farma

Responsibilities

• Oversee the development and alignment of site strategies across multiple sites within a market or region to ensure the firm’s leadership in CQV services.
• Set the overarching strategic vision for the market, ensuring site strategies align with firm-wide goals.
• Identify cross-market opportunities to enhance client relationships and service offerings.
• Cultivate high-level relationships with C-suite client executives and industry leaders to position the firm as a market leader.
• Drive business growth across multiple sites or markets, setting the strategic direction for client acquisition and portfolio expansion.
• Own high-stakes RFPs and contract negotiations for major clients.
• Lead market-based industry engagement to position the firm as a global leader.
• Set and monitor market-wide KPIs and financial targets.
• Develop, implement, and execute strategic plans to meet the Project Farma business development and growth targets.
• Focus on increasing the market client base and expanding the regional book of business to achieve annual growth targets.
• Utilize existing networks to procure and land new business for Project Farma.
• Develop and implement strategic plans to meet the Project Farma practice area goals of client satisfaction, business and technical performance, and employee engagement.
• Collaborate across the Project Farma practice teams to develop solutions for joint business opportunities that meet business objectives.
• Manage new and existing client accounts, focusing on project delivery and actively seeking account growth.
• Work with clients' business/technical leadership to facilitate workflow development, project scope development, and risk assessment, issue resolution, and work forecasting and planning.
• Provide direction and innovation in service and/or process improvement, cost reduction, and recommendations for business process optimization.
• Stay current with the latest trends in the biomanufacturing industry and implement strategies that leverage changes in the marketplace into new business opportunities.
• Maintain business development data within customer relationship management (CRM) system.
• Support strategic creation of cross-site/cross-account business development tools creating a force multiplier impact.
• Attend and represent Project Farma at ISPE or other networking events.

Talent Development

• Set the talent development strategy across multiple sites or markets, ensuring alignment with firm-wide goals.
• Mentor Managers and Senior Leaders to prepare them for market or regional roles.
• Oversee succession planning for critical leadership positions across the market.
• Drive firm-wide initiatives to share best practices, enhance retention, and build a culture of excellence.
• Approve professional development programs and monitor their impact on performance.
• Build and oversee teams at various client sites/locations to ensure consistency of services, compliance with client and Project Farma processes and standards, and responsiveness to both client and employee requirements.
• Develop and implement employee performance and development plans to meet individual development and growth, and overall program goals; includes primary responsibility for talent management including overall hiring and termination decisions in collaboration with human resources.
• Direct and manage teams executing projects within the Project Farma practice area with overall responsibility for technical solutions, cost, quality, and client satisfaction.
• Lead, inspire, and engage in strategic succession planning to ensure the readiness of future leaders.
• Lead initiatives and projects by ensuring Team Members understand team and individual goals and responsibilities, managing priorities, and ensuring timely and high-quality completion of work.
• Mentor, train, and coach team members in client engagement, relationship management, and leadership.
• Build and maintain high performing teams ensuring successful account management and growth.
• Support recruitment and talent identification.

Resource Management

• Oversee resource strategy across multiple sites or markets, ensuring alignment with firm-wide objectives.
• Approve resource plans and budgets for the market, balancing site needs with strategic priorities.
• Drive workforce planning to anticipate long-term resource demands and optimize utilization.
• Monitor and manage department budgets and planning needs to meet the necessary project requirements.
• Provide resource planning, as well as define project objectives and requirements necessary to structure a project or activity.
• Set and lead project direction and strategy based on client vision and expected outcomes throughout the entire project delivery life cycle without oversight.
• Drive efficiency through team member utilization and support cross-account / cross-region allocations.
• Provide service line or geographic target forecasting, budgeting, and reporting.

Technical Delivery

• Set the technical delivery strategy across multiple sites or markets, ensuring consistency and excellence.
• Approve technical standards and processes to meet regulatory and client requirements.
• Serve as the ultimate escalation point for complex technical issues across the market.
• Ensure market-wide delivery of high-quality GMP Engineering services, aligning with firm-wide standards.
• Oversee project portfolios to ensure strategic alignment, timelines, and budgets are met.
• Subject Matter Expert who provides technical direction, training, career development, and performance assessments to ensure highest quality delivery.

Operational Performance & Billability

• Maintain 100% individual billability while overseeing market-wide billability and performance targets.
• Ensure all sites within the market achieve financial and operational goals.
• Approve budgets and monitor market-wide performance metrics.