Director, People Operations & Workforce Technology (AI)
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide which sections to include: About the role (there is "About The Role" heading). Responsibilities: there is "You Will" with bullet-like paragraphs. Could treat as Responsibilities. Requirements/Qualifications: "You Bring". Skills: "You Are". Benefits: "Our Benefits:" list. Pay: "Compensation Details." Schedule: "Under the Company's current hybrid-work expectations...".
We must not include duplicated lines. Must preserve all substantive info. Must not include boilerplate like EEO, E-Verify, etc. Must remove those.
We need to ensure we don't create sections with filler. All sections have content.
We need to format lists appropriately. For responsibilities, we have multiple paragraphs each starting with a bold heading? Actually the text: "You Will People Operations and Service Delivery Lead the evolution..." It's a run-on. We need to parse into bullet points? The instruction: Use
- for any list of duties/requirements/benefits. The responsibilities are not explicitly a list but could be turned into list items for each major duty. However we must preserve all substantive info; we can convert paragraphs into list items. That's acceptable as long as we don't lose info. Similarly for "You Bring" qualifications, we can list each bullet. For "You Are" traits, list.
We must not invent content. So we need to extract each distinct point.
Let's parse the posting:
About The Role paragraph: "We’re hiring a Director of People Operations & Workforce Technology (AI) to help build the next generation of our People organization. This is not a traditional HR Operations role. It is an opportunity to lead transformation at the intersection of people, process and technology. You will own the operational backbone of the People Team redesigning end-to-end workflows, strengthening our systems and shared services, and embedding AI and automation into how work gets done. Your work will make the employee experience simpler, improve execution and create capacity across Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics. The ideal candidate will bring strength in four areas: Leading through change: You have led global teams through significant transformation, brought clarity to ambiguity and built alignment across stakeholders.AI and automation: You have applied AI and automation to real People workflows, moving beyond experimentation to measurable improvements in speed, quality and capacity.Program management: You can translate strategy into a clear roadmap with strong governance, accountable owners, milestones and measurable outcomes.Process improvement: You can diagnose friction, redesign work end to end and build simpler, more scalable ways of operating. We’re looking for a builder who can be both strategic and do the hands on work. Success in this role requires strong operational judgment, exceptional program management and process-improvement skills, and hands-on experience applying AI and automation within a People organization."
We could keep as prose in
. That's fine.
Then "You Will" section: It lists several bullet-like sentences:
- People Operations and Service Delivery
Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services.
Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support.
Establish clear service standards, ownership and escalation paths across the People Team.
Improve the quality, speed and consistency of core processes from hire through exit.
- Build systems and insights that enable better decisions
Own the People technology ecosystem, including Workday and supporting platforms.
Improve workforce data quality, governance, and reporting.
Translate workforce data into actionable recommendations for business leaders.
- AI and Automation
Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact.
Redesign workflows end to end rather than automating individual tasks.
Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes.
Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment.
Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience.
- Process Improvement and Operating Model
Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics.
Simplify processes, clarify decision rights and reduce unnecessary handoffs.
Design an operating model that connects people, processes, systems, data and content.
Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits.
Identify where work should be automated, centralized, standardized or remain human by design.
- Program Management and Governance
Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes.
Lead complex, cross-functional programs from design through implementation and adoption.
Establish operating rhythms that make progress, dependencies, risks and decisions visible.
Manage competing priorities and ensure resources are focused on the work with the greatest impact.
Communicate clearly with senior leaders and translate complex work into practical decisions.
We can treat each top-level bullet as a list item with sub-items maybe nested? But spec only says use
- for any list. Could nest
- inside
- but that's still using
- . We'll keep simple: each duty as a
- . Might lose hierarchy but still preserve content. Could also keep as paragraphs. Safer: keep as
for prose? But they said use
- for any list of duties/requirements/benefits. The "You Will" is a list of duties. So we should output a
with each duty as - . We'll need to capture each duty sentence. Could break by the bold headings? But we can just split by lines starting with capital verb? Might be messy. Simpler: treat each sentence after "You Will" as separate duty? But there are many sentences.
Better: produce a
where each - corresponds to each bullet point under the headings (People Operations and Service Delivery, Build systems..., AI and Automation, Process Improvement..., Program Management...). Within each
- we can include sub-bullets using another
. That still uses - . That's acceptable.
We'll need to extract the content exactly as given, preserving wording.
Let's extract:
People Operations and Service Delivery:
- Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services.
- Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support.
- Establish clear service standards, ownership and escalation paths across the People Team.
- Improve the quality, speed and consistency of core processes from hire through exit.
Build systems and insights that enable better decisions:
- Own the People technology ecosystem, including Workday and supporting platforms.
- Improve workforce data quality, governance, and reporting.
- Translate workforce data into actionable recommendations for business leaders.
AI and Automation:
- Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact.
- Redesign workflows end to end rather than automating individual tasks.
- Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes.
- Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment.
- Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience.
Process Improvement and Operating Model:
- Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics.
- Simplify processes, clarify decision rights and reduce unnecessary handoffs.
- Design an operating model that connects people, processes, systems, data and content.
- Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits.
- Identify where work should be automated, centralized, standardized or remain human by design.
Program Management and Governance:
- Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes.
- Lead complex, cross-functional programs from design through implementation and adoption.
- Establish operating rhythms that make progress, dependencies, risks and decisions visible.
- Manage competing priorities and ensure resources are focused on the work with the greatest impact.
- Communicate clearly with senior leaders and translate complex work into practical decisions.
Now "You Bring" qualifications: list each bullet:
- 10+ years of experience leading People Operations and Global Teams, HR Technology, Workforce Strategy, Business Operations, or a related operational function within a high-growth technology company.
- Ability to lead execution of complex M&A, restructures, and People technology implementations.
- Develop repeatable playbooks that enable consistent execution across the company.
- Demonstrated success designing scalable operating models, workflows, and business processes.
- Experience implementing AI, automation, or digital transformation initiatives that improved operational performance.
- Strong systems thinking with experience leading Workday or enterprise People technology platforms.
- Experience building executive dashboards and translating workforce data into business decisions.
- Exceptional program management skills with the ability to lead complex cross-functional initiatives.
- Strong business acumen and the ability to connect People investments directly to business outcomes.
- High comfort operating in ambiguity with a bias for action and continuous improvement.
"You Are" traits:
- A builder who enjoys creating systems that make organizations more effective.
- Curious about AI and energized by finding better ways to work.
- Data-driven, but pragmatic.
- Comfortable challenging legacy processes and introducing new ways of operating.
- An exceptional collaborator who builds trust across technical and business teams.
- Passionate about operational excellence and continuous improvement.
Benefits list: "Our Benefits: Flexible paid time offHealth, dental, and vision + 401k plan with company matchingPaid parental, medical, military and family care leaveMental Health & Family Forming BenefitsEmployee Stock Purchase Plan (ESPP)Continuing education"
We need to separate items: Flexible paid time off; Health, dental, and vision + 401k plan with company matching; Paid parental, medical, military and family care leave; Mental Health & Family Forming Benefits; Employee Stock Purchase Plan (ESPP); Continuing education.
Pay: "The starting base salary range for this position is typically $208,000 - $260,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan."
Schedule: "Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time."
We must not include boilerplate like EEO, E-Verify, etc.
Now produce HTML fragment with sections: About the role (
About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
) maybe "You Bring", Skills (Skills
) maybe "You Are", Benefits (Benefits
), Pay (Pay
), Schedule (Schedule
).
We must not repeat job title. Good.
Now ensure we only include sections with real content. All have.
Now produce HTML
for prose. We need to decide which sections to include: About the role (there is "About The Role" heading). Responsibilities: there is "You Will" with bullet-like paragraphs. Could treat as Responsibilities. Requirements/Qualifications: "You Bring". Skills: "You Are". Benefits: "Our Benefits:" list. Pay: "Compensation Details." Schedule: "Under the Company's current hybrid-work expectations...". We must not include duplicated lines. Must preserve all substantive info. Must not include boilerplate like EEO, E-Verify, etc. Must remove those. We need to ensure we don't create sections with filler. All sections have content. We need to format lists appropriately. For responsibilities, we have multiple paragraphs each starting with a bold heading? Actually the text: "You Will People Operations and Service Delivery Lead the evolution..." It's a run-on. We need to parse into bullet points? The instruction: Use
- for any list of duties/requirements/benefits. The responsibilities are not explicitly a list but could be turned into list items for each major duty. However we must preserve all substantive info; we can convert paragraphs into list items. That's acceptable as long as we don't lose info. Similarly for "You Bring" qualifications, we can list each bullet. For "You Are" traits, list.
We must not invent content. So we need to extract each distinct point.
Let's parse the posting:
About The Role paragraph: "We’re hiring a Director of People Operations & Workforce Technology (AI) to help build the next generation of our People organization. This is not a traditional HR Operations role. It is an opportunity to lead transformation at the intersection of people, process and technology. You will own the operational backbone of the People Team redesigning end-to-end workflows, strengthening our systems and shared services, and embedding AI and automation into how work gets done. Your work will make the employee experience simpler, improve execution and create capacity across Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics. The ideal candidate will bring strength in four areas: Leading through change: You have led global teams through significant transformation, brought clarity to ambiguity and built alignment across stakeholders.AI and automation: You have applied AI and automation to real People workflows, moving beyond experimentation to measurable improvements in speed, quality and capacity.Program management: You can translate strategy into a clear roadmap with strong governance, accountable owners, milestones and measurable outcomes.Process improvement: You can diagnose friction, redesign work end to end and build simpler, more scalable ways of operating. We’re looking for a builder who can be both strategic and do the hands on work. Success in this role requires strong operational judgment, exceptional program management and process-improvement skills, and hands-on experience applying AI and automation within a People organization."
We could keep as prose in
. That's fine. Then "You Will" section: It lists several bullet-like sentences: - People Operations and Service Delivery Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services. Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support. Establish clear service standards, ownership and escalation paths across the People Team. Improve the quality, speed and consistency of core processes from hire through exit. - Build systems and insights that enable better decisions Own the People technology ecosystem, including Workday and supporting platforms. Improve workforce data quality, governance, and reporting. Translate workforce data into actionable recommendations for business leaders. - AI and Automation Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact. Redesign workflows end to end rather than automating individual tasks. Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes. Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment. Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience. - Process Improvement and Operating Model Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics. Simplify processes, clarify decision rights and reduce unnecessary handoffs. Design an operating model that connects people, processes, systems, data and content. Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits. Identify where work should be automated, centralized, standardized or remain human by design. - Program Management and Governance Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes. Lead complex, cross-functional programs from design through implementation and adoption. Establish operating rhythms that make progress, dependencies, risks and decisions visible. Manage competing priorities and ensure resources are focused on the work with the greatest impact. Communicate clearly with senior leaders and translate complex work into practical decisions. We can treat each top-level bullet as a list item with sub-items maybe nested? But spec only says use
- for any list. Could nest
- inside
- but that's still using
- . We'll keep simple: each duty as a
- . Might lose hierarchy but still preserve content. Could also keep as paragraphs. Safer: keep as
for prose? But they said use
- for any list of duties/requirements/benefits. The "You Will" is a list of duties. So we should output a
- with each duty as
- . We'll need to capture each duty sentence. Could break by the bold headings? But we can just split by lines starting with capital verb? Might be messy. Simpler: treat each sentence after "You Will" as separate duty? But there are many sentences.
Better: produce a
- where each
- corresponds to each bullet point under the headings (People Operations and Service Delivery, Build systems..., AI and Automation, Process Improvement..., Program Management...). Within each
- we can include sub-bullets using another
- . That still uses
- . That's acceptable.
We'll need to extract the content exactly as given, preserving wording.
Let's extract:
People Operations and Service Delivery:
- Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services.
- Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support.
- Establish clear service standards, ownership and escalation paths across the People Team.
- Improve the quality, speed and consistency of core processes from hire through exit.
Build systems and insights that enable better decisions:
- Own the People technology ecosystem, including Workday and supporting platforms.
- Improve workforce data quality, governance, and reporting.
- Translate workforce data into actionable recommendations for business leaders.
AI and Automation:
- Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact.
- Redesign workflows end to end rather than automating individual tasks.
- Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes.
- Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment.
- Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience.
Process Improvement and Operating Model:
- Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics.
- Simplify processes, clarify decision rights and reduce unnecessary handoffs.
- Design an operating model that connects people, processes, systems, data and content.
- Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits.
- Identify where work should be automated, centralized, standardized or remain human by design.
Program Management and Governance:
- Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes.
- Lead complex, cross-functional programs from design through implementation and adoption.
- Establish operating rhythms that make progress, dependencies, risks and decisions visible.
- Manage competing priorities and ensure resources are focused on the work with the greatest impact.
- Communicate clearly with senior leaders and translate complex work into practical decisions.
Now "You Bring" qualifications: list each bullet:
- 10+ years of experience leading People Operations and Global Teams, HR Technology, Workforce Strategy, Business Operations, or a related operational function within a high-growth technology company.
- Ability to lead execution of complex M&A, restructures, and People technology implementations.
- Develop repeatable playbooks that enable consistent execution across the company.
- Demonstrated success designing scalable operating models, workflows, and business processes.
- Experience implementing AI, automation, or digital transformation initiatives that improved operational performance.
- Strong systems thinking with experience leading Workday or enterprise People technology platforms.
- Experience building executive dashboards and translating workforce data into business decisions.
- Exceptional program management skills with the ability to lead complex cross-functional initiatives.
- Strong business acumen and the ability to connect People investments directly to business outcomes.
- High comfort operating in ambiguity with a bias for action and continuous improvement.
"You Are" traits:
- A builder who enjoys creating systems that make organizations more effective.
- Curious about AI and energized by finding better ways to work.
- Data-driven, but pragmatic.
- Comfortable challenging legacy processes and introducing new ways of operating.
- An exceptional collaborator who builds trust across technical and business teams.
- Passionate about operational excellence and continuous improvement.
Benefits list: "Our Benefits: Flexible paid time offHealth, dental, and vision + 401k plan with company matchingPaid parental, medical, military and family care leaveMental Health & Family Forming BenefitsEmployee Stock Purchase Plan (ESPP)Continuing education"
We need to separate items: Flexible paid time off; Health, dental, and vision + 401k plan with company matching; Paid parental, medical, military and family care leave; Mental Health & Family Forming Benefits; Employee Stock Purchase Plan (ESPP); Continuing education.
Pay: "The starting base salary range for this position is typically $208,000 - $260,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan."
Schedule: "Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time."
We must not include boilerplate like EEO, E-Verify, etc.
Now produce HTML fragment with sections: About the role (
About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
) maybe "You Bring", Skills (Skills
) maybe "You Are", Benefits (Benefits
), Pay (Pay
), Schedule (Schedule
). We must not repeat job title. Good. Now ensure we only include sections with real content. All have. Now produce HTML
- . That's acceptable.
We'll need to extract the content exactly as given, preserving wording.
Let's extract:
People Operations and Service Delivery:
- Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services.
- Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support.
- Establish clear service standards, ownership and escalation paths across the People Team.
- Improve the quality, speed and consistency of core processes from hire through exit.
Build systems and insights that enable better decisions:
- Own the People technology ecosystem, including Workday and supporting platforms.
- Improve workforce data quality, governance, and reporting.
- Translate workforce data into actionable recommendations for business leaders.
AI and Automation:
- Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact.
- Redesign workflows end to end rather than automating individual tasks.
- Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes.
- Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment.
- Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience.
Process Improvement and Operating Model:
- Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics.
- Simplify processes, clarify decision rights and reduce unnecessary handoffs.
- Design an operating model that connects people, processes, systems, data and content.
- Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits.
- Identify where work should be automated, centralized, standardized or remain human by design.
Program Management and Governance:
- Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes.
- Lead complex, cross-functional programs from design through implementation and adoption.
- Establish operating rhythms that make progress, dependencies, risks and decisions visible.
- Manage competing priorities and ensure resources are focused on the work with the greatest impact.
- Communicate clearly with senior leaders and translate complex work into practical decisions.
Now "You Bring" qualifications: list each bullet:
- 10+ years of experience leading People Operations and Global Teams, HR Technology, Workforce Strategy, Business Operations, or a related operational function within a high-growth technology company.
- Ability to lead execution of complex M&A, restructures, and People technology implementations.
- Develop repeatable playbooks that enable consistent execution across the company.
- Demonstrated success designing scalable operating models, workflows, and business processes.
- Experience implementing AI, automation, or digital transformation initiatives that improved operational performance.
- Strong systems thinking with experience leading Workday or enterprise People technology platforms.
- Experience building executive dashboards and translating workforce data into business decisions.
- Exceptional program management skills with the ability to lead complex cross-functional initiatives.
- Strong business acumen and the ability to connect People investments directly to business outcomes.
- High comfort operating in ambiguity with a bias for action and continuous improvement.
"You Are" traits:
- A builder who enjoys creating systems that make organizations more effective.
- Curious about AI and energized by finding better ways to work.
- Data-driven, but pragmatic.
- Comfortable challenging legacy processes and introducing new ways of operating.
- An exceptional collaborator who builds trust across technical and business teams.
- Passionate about operational excellence and continuous improvement.
Benefits list: "Our Benefits: Flexible paid time offHealth, dental, and vision + 401k plan with company matchingPaid parental, medical, military and family care leaveMental Health & Family Forming BenefitsEmployee Stock Purchase Plan (ESPP)Continuing education"
We need to separate items: Flexible paid time off; Health, dental, and vision + 401k plan with company matching; Paid parental, medical, military and family care leave; Mental Health & Family Forming Benefits; Employee Stock Purchase Plan (ESPP); Continuing education.
Pay: "The starting base salary range for this position is typically $208,000 - $260,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan."
Schedule: "Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time."
We must not include boilerplate like EEO, E-Verify, etc.
Now produce HTML fragment with sections: About the role (
- . We'll need to capture each duty sentence. Could break by the bold headings? But we can just split by lines starting with capital verb? Might be messy. Simpler: treat each sentence after "You Will" as separate duty? But there are many sentences.
Better: produce a
- for any list of duties/requirements/benefits. The "You Will" is a list of duties. So we should output a
- for any list. Could nest