Director, People Operations AI & Process Automation

About the role

This is a non-traditional individual contributor role. As the Director, People Operations AI & Process Automation, you'll identify manual HR processes—onboarding, offboarding, benefits administration, compliance tracking, data reporting—and redesign them for automation first, human-in-the-loop second. You'll design workflows and build or configure the automation (AI agents, integrations, HRIS logic) to eliminate manual work, improve efficiency, and build scalable HR processes that enhance the employee experience.

Responsibilities

• Identify manual, repetitive, or error-prone HR processes and redesign them for automation first, human-in-the-loop second.
• Build and deploy AI-powered workflows and agents for tasks such as onboarding, offboarding, document processing, employee inquiries, and compliance activities.
• Use automation platforms and AI tools to connect Workday, ATS, and other People systems into a seamless operating environment.
• Design scalable workflows that eliminate unnecessary manual work while ensuring the appropriate level of human review where judgment is required.
• Maintain documentation and governance for every automated process, including triggers, business rules, exception handling, and escalation paths.
• Audit People Operations workflows to identify opportunities to improve efficiency, eliminate redundancy, and reduce compliance risk.
• Build reporting and dashboards that provide leadership with real-time visibility into key employee lifecycle metrics, including onboarding completion, time-to-productivity, compliance status, and operational performance.
• Recommend and implement technology solutions that improve scalability, accuracy, and the employee experience.
• Own the operational delivery of onboarding and offboarding, ensuring employees have a seamless experience from hire through separation.
• Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, and IT to execute employee lifecycle transactions accurately and efficiently.
• Ensure employee records, documentation, and HR processes remain accurate, compliant, and audit-ready.
• Continuously evaluate employee lifecycle processes to improve efficiency, consistency, and the employee experience.

Requirements

• 5+ years of experience in HR, ideally in a tech or high-growth environment.
• 3+ years in a process improvement, operational excellence, or transformation-focused role.
• Experience managing employee lifecycle operations, including onboarding, offboarding, and HR transactions in a fast-paced environment.
• Comfortable balancing strategic automation projects with hands-on operational support when priorities shift.
• Continuous improvement mindset with the ability to move seamlessly between designing future-state solutions and executing day-to-day operations.
• Demonstrated experience building or implementing automation—whether through no-code tools, AI agents/assistants, or scripting.
• Track record of taking a manual HR process and rebuilding it to require less human touch, with real before/after results.
• Strong working knowledge of US employment law and HR compliance fundamentals.
• Excellent judgment on when human empathy and discretion matter.
• High attention to detail and comfort handling confidential employee data.
• A builder's mindset: you'd rather fix the process than work around it.
• Prompt engineering or basic API/integration fluency.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life insurance.
• Short & Long Term Disability.
• Pre-partum, maternity, parental, and medical leave.
• Mental Health Wellness Program.
• Adoption Assistance.
• Wellness Incentive.
• Pet Insurance.
• 401(k) with company match.
• Paid Time Off.
• 14 Annual Holidays.
• Tuition Assistance.
• Employee Resource Groups.

Pay

We offer competitive compensation with bonus opportunity tied to company performance.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship.