Director, People Operations & Workforce Technology (AI)
About the role
For our client, we are seeking a Director, People Operations & Workforce Technology (AI) to join the team of a leader in the Finance & Insurance space. This role will lead the evolution of global People Operations and the technology that supports the employee experience across the organization. The director will partner closely with HR, business leaders, and technology stakeholders to improve service delivery, streamline workflows, and strengthen data-driven decision-making. A key focus will be building scalable operating models that apply automation and AI to create more efficient, consistent, and responsive people processes.
Responsibilities
- Lead the transformation of global People Operations, enhancing service delivery and employee lifecycle processes
- Create straightforward access for employees and managers to HR services
- Establish clear service standards and escalation paths within the People Team
- Enhance the quality and efficiency of key HR processes from hiring to exit
- Manage the ecosystem of People technology, focusing on data governance and reporting
- Develop an automation roadmap prioritizing high-impact opportunities
- Oversee comprehensive workflow redesign incorporating AI and automation
Qualifications
- 10+ years of experience in People Operations or HR Technology within a high-growth tech company
- Proven ability to manage complex M&A and technology implementations
- Experience in creating scalable operating models and workflows
- Demonstrated success with AI and automation initiatives that enhance performance
- Strong expertise with Workday or similar enterprise systems
- Exceptional program management skills for cross-functional initiatives
- Ability to translate workforce data into actionable business insights
Benefits
- Flexible paid time off
- Health, dental, and vision insurance, plus a 401(k) plan with company matching
- Paid parental, medical, military, and family care leave
- Mental health and family-forming benefits
- Employee stock purchase plan
- Continuing education opportunities
Location: Seattle, WA – US based candidates only, no visa sponsorship available
Compensation: $208,000 – $260,000 annually