Director, AI for Operations

About the role

We are seeking a highly strategic and technically fluent AI for Operations Director to lead our AI for Operations portfolio within the AI Acceleration organization.

Responsibilities

• Lead and develop a team of AI Engineers responsible for designing, developing, deploying, and maintaining AI-powered solutions for Operations teams.
• Own the AI for Operations portfolio, including roadmap planning, prioritization, resource allocation, stakeholder alignment, and business value realization.
• Partner with GO&P, Revenue Operations, Sales Operations, Planning, Strategy, Workforce Planning, and Business Operations leaders to identify high-impact AI opportunities.
• Drive the design and deployment of agentic AI solutions, copilots, workflow automation, knowledge systems, predictive analytics, and operational intelligence capabilities.
• Establish technical standards, engineering best practices, governance frameworks, and responsible AI guidelines across the Operations AI portfolio.
• Collaborate closely with Data Engineers to ensure scalable, secure, and compliant data foundations for AI solutions.
• Manage project intake, prioritization, portfolio health, and capacity planning across AI Engineering resources.
• Define and track success metrics tied to business outcomes.

Qualifications

• Proven leader who can build, develop, and inspire high-performing technical teams.
• Deep understanding of operational business processes and how AI can transform them.
• Experienced in translating executive priorities into actionable technical roadmaps.
• Comfortable operating at both strategic and technical levels.
• Strong systems thinker capable of identifying scalable opportunities across complex organizations.
• Exceptional collaborator who can influence across functions, levels, and geographies.
• Curious, autonomous, data-driven, and outcome-oriented.
• Passionate about responsible AI and measurable business impact.