Director, People & Culture

About the role

The Director, People & Culture is responsible for leading the day-to-day "People & Culture" functions of the organization, aligning with the mission to be "an inspirational place where all people love to be" and the vision of "Arts for Every Life."

Responsibilities

• Guidance, oversight and support to staff on human resources related items.
• Leads the daily People & Culture operation to include: recruiting, training & development, colleague & volunteer relations, disciplinary procedures, leave administration, workers compensation, legal compliance, and performance evaluations.
• Leverages HR Generalist knowledge and experience to ensure compliance with all applicable federal, state and local regulations.
• Models organizational values and service principles and ensures others do the same.
• Address service, culture and brand standard deficiencies with department managers and directors.
• Lead, oversee and monitor all organization human capital needs and recruiting functions. Ensures adherence to staffing guides/budgets.
• Develops recruiting best practices to include training hiring managers on conducting effective interviews.
• Plan, coordinate, oversee and implement soft skills training programs to advance our culture of delivering exceptional and memorable customer service.
• Review, analyze and assess training initiatives and programs. Develop or research training solutions and make recommendations on tools to enhance the service driven culture.
• Create an annual training calendar to include: manager/supervisory development, annual safety training, and compliance training.
• Identify and recommend best practices for recruiting and retaining a diverse workforce and volunteer group.
• Oversee HRIS data and functionality to include: entry of colleague data, recording colleague transitions (hire, leaves of absence, separations, etc.), generating reports and processing unemployment claims.
• Accountable for department administrative responsibilities to include: recruiting, scheduling, payroll, budgets and purchasing.
• Interview, select. train, supervise, counsel, and evaluate performance of team for the efficient operation of the department.
• Schedules and directs team colleagues in their work assignments.
• Aid in the annual budget and Work Plan process.
• Follow and support all operational policies and procedures.
• Maintain a professional and friendly relationship with other departments, colleagues, and partners.
• Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Maintain Dr. Phillips Center standards of customer service at all times.

Qualifications

• Bachelor’s degree in Human Resources or Business required.
• PHR or SPHR, SHRM-CP or SHRM-SCP certification is a plus.
• At least 7 years’ progressive experience in human resources.
• Preferred candidates with experience in hospitality/service industry.
• Previous experience must include recruiting, training & development, employee relations, leave administration, workers compensation, unemployment claims response, and general payroll knowledge.
• Possess excellent verbal and written communication skills, good business acumen, and computer literacy (Microsoft Outlook, Word, Excel and Powerpoint).
• Knowledgeable of current FLSA and EEO guidelines and regulations.
• Experience with HRIS, ATS and timekeeping systems.
• Outstanding analytical and problem-solving skills.
• Able to create and utilize Excel spreadsheets. Must be able to read, understand and adhere to budgets/financial processes.
• Strong leadership skills with the ability to influence and lead a diverse group of colleagues at all levels of the organization.
• Team player with the ability to develop and maintain positive, goal-oriented relationships with other departments and partners.