Director of People & Culture

About the role

The purpose of this role is to design, align, and execute a People & Culture strategy that supports both the strategic and operational objectives of the business. The People & Culture Director leads all People & Culture (Human Resources) functions at the property, balancing compliance, culture, and performance while addressing both challenges and opportunities.

Responsibilities

• Lead talent strategy, associate engagement, compliance, risk mitigation, and workforce planning while ensuring alignment with Sage Hospitality Group values, policies, brand standards, and applicable federal, state, and local regulations.
• Proactively identify opportunities for improvement and implement scalable solutions that elevate the associate experience and business outcomes.
• Talent Management Plan:
  • Develop, coordinate, and lead all People & Culture functions at the property to attract, develop, motivate, and retain associates in a compliant, inclusive, and performance-driven environment.
  • Recruitment, interviewing, hiring, and onboarding strategies for hourly and leadership roles, ensuring alignment with Sage standards, brand expectations, and legal requirements.
  • Performance management practices, including completion of evaluations and facilitation of performance improvement plans in partnership with leaders.
  • Ensure staffing models and workforce plans align with business needs, service standards, and financial objectives.
• Training:
  • Assess organizational needs and plan, implement, and oversee training programs for hourly, supervisory, and management associates, including Sage core training and brand-required programs.
  • Partner with leaders to strengthen leadership capability, reduce risk, and build consistent management practices across the property.
• Associate Relations:
  • Counsel and coach leaders on associate relations matters, including performance, conduct, and conflict resolution.
  • Oversee investigations, grievance resolution, and exit interview processes, analyzing trends and recommending corrective actions.
  • Design and implement associate engagement and relations initiatives that foster trust, inclusion, and retention.
• Total Rewards:
  • Partner in the administration of hourly wage structures and leadership compensation programs in alignment with corporate guidelines and legal requirements.
  • Communicate, administer, and support benefit programs in accordance with corporate policies, ensuring associates understand available offerings and enrollment processes.
  • Recommend enhancements to compensation or benefits programs through appropriate approval channels.
• Risk/Safety/Security:
  • Ensure safety, accident prevention, and security practices are followed consistently.
  • Align property safety standards with corporate SOPs and establish property-specific practices as appropriate.
• Compliance:
  • Ensure compliance with all Sage policies, brand standards, and applicable federal, state, and local employment laws.
  • Maintain oversight of associate records, files, and People & Culture systems to ensure audit readiness and confidentiality.
  • Analyze trends and provide leadership with accurate, actionable insights.
  • Ensure compliance with union agreements, if applicable, including reporting and contractual obligations.
  • Ensure accurate People & Culture transactions through UKG workflows, including hires, terminations, transfers, and compensation changes.

Requirements

• Average 4-5 years of progressive experience in People & Culture (Human Resources) or a related field.
• Demonstrated success implementing people strategies, programs, and process improvements.
• Union experience preferred, where applicable.

Skills

• Strong executive-level communication and influencing skills.
• Ability to think strategically while executing tactically in a fast-paced environment.
• Proven ability to negotiate, influence, and partner effectively with leaders and stakeholders.
• Bilingual fluency preferred.
• Strong hospitality orientation with the ability to manage complexity and ambiguity.
• High level of judgment, discretion, and emotional intelligence.
• Ability to manage multiple priorities while maintaining attention to detail and compliance.
• Strong literacy and comprehension skills required for review and preparation of People & Culture documentation.

Benefits

• Eligible to participate in Sage bonus plan.
• Unlimited paid time off.
• Medical, dental, & vision insurance.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Company-paid short-term disability.
• Paid FMLA leave for up to a period of 12 weeks.
• Employee Assistance Program.
• Great discounts on Hotels, Restaurants, and much more.