Director, PCJ Integrated Operations & Agility

Overview

The Director, PCJ Integrated Operations & Agility is responsible for building and leading the operational engine that enables PCJ to function as a connected, adaptive, and future-ready organization. This role serves as a strategic operating partner to the Chief People & Culture Officer and Global Head of Justice & Belonging, helping translate vision into execution while continuously improving how the function works, collaborates, prioritizes, and delivers impact.

What You'll Do

• Lead Integrated Portfolio Management & Execution
  • Own and maintain the integrated PCJ roadmap across strategic initiatives, operational priorities, and people technology investments.
  • Create visibility into work across the function and ensure alignment between teams, priorities, and resources.
  • Facilitate prioritization, sequencing, dependency management, and tradeoff decisions.
  • Lead quarterly planning, portfolio reviews, execution rhythms, and backlog management practices.
  • Establish portfolio management disciplines that improve focus, accountability, transparency, and delivery outcomes.
  • Monitor progress and provide leaders with actionable insights that support informed decision-making.
• Drive Operating Effectiveness & Organizational Agility
  • Partner closely with the Chief People & Culture Officer and the PCBP supporting PCJ to continuously improve how the function operates.
  • Assess organizational effectiveness, governance structures, workflows, decision-making processes, and operating practices.
  • Identify opportunities to reduce complexity, increase capacity, improve collaboration, and eliminate friction across teams.
  • Design and implement modern, scalable ways of working that increase effectiveness and responsiveness.
  • Evolve the operating model to support changing business and workforce needs.
  • Strengthen organizational agility through continuous improvement and adaptive planning practices.
• Lead Technology, AI & Modernization Efforts
  • Identify opportunities to leverage technology, automation, AI, and emerging solutions to improve efficiency and effectiveness.
  • Partner with People Technology teams to enhance workflows, processes, and employee experiences.
  • Evaluate and implement technology-enabled solutions that improve productivity, scalability, and collaboration.
  • Help leaders and teams translate emerging technologies into practical, human-centered improvements.
  • Champion modern work practices that support agility, innovation, and operational excellence.
• Integrate Strategy, Risk & Operations
  • Connect business priorities, workforce initiatives, operational realities, compliance requirements, and risk considerations into planning and decision-making processes.
  • Surface operational risks, dependencies, resource constraints, and organizational impacts across the portfolio.
  • Create governance practices that promote accountability, transparency, and sustainable execution.
  • Support leadership teams in making informed decisions regarding priorities, investments, and organizational change.
  • Ensure operational excellence while maintaining alignment with business objectives and cultural priorities.
• Build and Lead the Capability
  • Establish and lead the Integrated Operations & Agility function.
  • Develop scalable operating practices, planning frameworks, governance structures, and management systems.
  • Create a culture of continuous improvement, experimentation, and disciplined execution.
  • Build strong partnerships across PCJ and the broader organization to drive alignment and shared accountability.
  • Develop team capabilities that support operational excellence, portfolio management, and organizational agility.
  • Conduct your work in alignment with Patagonia's Leadership Expectations – Leading Business principles: Build People + Teams, Drive Results, Demonstrate Good Judgement, Champion Vision + Purpose

Success in This Role

They will create the systems, governance, and operating practices that allow PCJ to focus on the highest-value work while continuously improving how the function operates. The successful leader will help PCJ become:

• More connected across teams and initiatives.
• More aligned in priorities and resource allocation.
• More agile in responding to changing business needs.
• More disciplined in execution and decision-making.
• More effective in how work flows across the organization.
• More capable of leveraging technology, automation, and AI.
• More scalable, efficient, and future-ready.

Who You Are

• Strategic operator who excels at translating vision into action.
• Builder who is energized by creating capabilities, systems, and structures from the ground up.
• Trusted advisor who can effectively influence leaders at all levels.
• Naturally collaborative with a strong orientation toward partnership and collective success.
• Comfortable navigating ambiguity and leading through change.
• Pragmatic, adaptable, and highly focused on impact.
• Human-centered thinker who balances operational excellence with employee experience.

Experience You Bring

• 10+ years of progressive experience in business operations, organizational effectiveness, transformation, portfolio management, strategy execution, consulting, HR operations, or a related discipline.
• Proven success leading enterprise-wide planning, governance, operating model, or transformation initiatives.
• Experience partnering with senior executives to improve organizational effectiveness and operational performance.
• Demonstrated ability to lead complex cross-functional initiatives and influence without direct authority.
• Experience implementing scalable operating systems, planning frameworks, or portfolio management practices.
• Deep expertise in organizational effectiveness, operating models, governance, and business operations.
• Strong portfolio management and strategic execution capabilities.
• Exceptional systems-thinking skills with the ability to understand organizational interdependencies.
• Strong facilitation, stakeholder management, and executive communication skills.
• Excellent problem-solving, prioritization, and decision-making abilities.
• Experience leveraging data, analytics, technology, and AI to improve organizational performance.
• Ability to balance long-term transformation with immediate operational needs.

Pay

Hiring Range: $180,000 - $210,000 USD Annual. At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Schedule

This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.