Director, Enterprise Strategy & Operations

Responsibilities

• Enterprise S&O Operating Model Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model, including regional structures, department charters, role expectations, hiring guidance, governance rhythms, and shared operating standards.
• Support the continued development of shared definitions of S&O excellence, including scorecards, KPI frameworks, progress tracking, and other tools to help regions assess performance and consistency across departments.
• Prepare for, attend, and manage follow-up from key S&O meetings and leadership forums, including weekly S&O Lead meetings, bimonthly S&O Leaders Forums, annual retreats, and select cross-functional working sessions.
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements.
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West, including leadership changes, new hires/departures, open roles, actual vs. budgeted headcount, major meetings, and other significant regional developments.
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics, including non-compensation budgets, expense recapture, headcount, utilization, staffing-related indicators, and other metrics S&O leaders can help manage.
• Turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums.
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.
• Serve as an operational connector between regional S&O teams and Corporate functions, in coordination with the Transformation office, help operationalize enterprise-wide processes that require strong regional and Corporate coordination, including forecasting, budgeting, focal review planning, long-range planning, office moves/renovations, and other cross-functional initiatives.
• Partner with the Growth Team on the development of more formalized Marketing and Business Development structures, workflows, KPIs, and operating expectations across regions.
• Support select external partnerships, consultants, vendors, and training relationships tied to enterprise S&O priorities.

Qualifications

• Bachelor’s degree required
• 5+ years of relevant professional experience in strategy, operations, consulting, project management, business operations, organizational effectiveness, or related fields; graduate degree may be considered in lieu of some professional experience
• Strong organizational, project management, and operational coordination skills
• Strong written communication and presentation development experience
• Ability to manage multiple priorities simultaneously in a fast-paced environment
• Experience supporting cross-functional initiatives and organizational change efforts preferred
• Experience with KPI tracking, operational reporting, budgeting, or business planning processes preferred
• Familiarity with financial and operational reporting, including budget and P&L review, strongly preferred
• Experience with platforms such as Monday.com, HubSpot, NetSuite, Navan, Power BI, or similar operational/reporting systems strongly preferred