Director, Enterprise Operations

About the Opportunity

The Enterprise Operations team serves as the operational backbone for Global IT. This team ensures employees remain productive and technology functions reliably across multiple brands, overseeing everything from service desk delivery and hardware lifecycle management to device supply chain, financial planning, and enterprise process improvement. The organization is currently engaged in a significant initiative to integrate three companies into a unified global IT operating model, aiming to elevate the standard for how enterprise technology supports a world-class workforce.

About the Role

This role is for a Director, Enterprise Operations who will lead a multi-functional team and be accountable for the performance, cost, and reliability of IT operations globally. The individual will drive the ongoing organizational integration, standardizing processes, vendors, and tooling across three brands, while simultaneously maintaining the daily operations essential for employee productivity. This position reports to the Head of Global IT within the Global IT organization.

Key Responsibilities

• Lead teams. Manage managers responsible for service desk, IT asset management, supply chain, business operations, integration, and corporate AV across three global brands.
• Build the global operating model. Drive post-acquisition IT integration, cross-regional process standardization, and automation to scale IT operations across the organization's brands.
• Own performance and costs. Establish and achieve Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and budget targets, and report performance insights to senior leadership.
• Partner cross-functionally. Collaborate closely with Workplace, Security, Finance, and Engineering teams to enhance the employee technology experience.

Required Qualifications

• Over 10 years of experience in enterprise IT operations.
• More than 5 years of experience leading multi-functional teams across service desk, asset management, or supply chain in a global or multi-regional setting.
• Demonstrated success in building and scaling IT organizations, with measurable achievements in SLA performance, cost efficiency, or employee satisfaction.
• Experience with budget and financial planning, including headcount modeling, vendor management, and IT cost optimization.
• Prominent ability to navigate organizational change, having led IT operations through acquisitions, integrations, or large-scale transformation programs.
• Strong communication skills with senior leaders, capable of translating operational complexity into actionable decisions and measurable outcomes.

Compensation

The successful candidate’s starting pay will be determined by job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary will be localized according to the employee’s work location. Ranges are market-dependent and may be adjusted in the future. In addition to base salary, this role includes opportunities for equity grants. The organization offers a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave in compliance with applicable laws. Benefits also include medical, dental, and vision coverage, paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program. For salaried roles: flexible paid time off/vacation, plus paid sick time per year. The national base pay range for this position within the United States is $204,000—$300,000 USD.

About the Organization

The organization's mission to empower local economies shapes how team members move quickly, learn, and iterate to make impactful decisions that display empathy for its range of users—from delivery personnel to merchant partners to consumers. It is a technology and logistics company that started by enabling door-to-door delivery and is expanding to become a platform for any and all goods. The organization is growing rapidly and changing constantly, providing team members the opportunity to share unique perspectives, solve new challenges, and own their careers. The organization is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Commitment to Diversity and Inclusion

The organization is committed to growing and empowering a more inclusive community within the company, industry, and cities. It hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives, believing that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. In keeping with its beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Beyond protected categories, the organization also strives to prevent subtler forms of inappropriate behavior.