Director, Integrated Operations
Job Summary
GoTo Foods is seeking a Director to lead its Integrated Operations function and drive multiple initiatives while supporting cross-functional integration and franchisee support. This role requires the Director to translate complex data into clear narratives that inform executive-level decision-making and ensure consistent execution across the organization.
About the Role
The Director will lead the development of executive-level reporting, analysis, and performance frameworks that provide visibility into operational health, franchisee performance, and initiative impact. This role also involves creating, structuring, and overseeing key initiatives to ensure the application of Strategic Operations team's approach and rigor.
Essential Functions
Business Performance Leadership & Executive Insights: Lead the development of executive-level reporting and analysis across Strategic Operations initiatives. Synthesize data from multiple sources (operations, finance, technology, franchisee performance) into clear, actionable business insights. Provide ongoing analysis of key business drivers (sales, labor, throughput, operational execution, system adoption) to inform leadership decisions.
Strategic Support to Executive Leadership: Create, structure, and oversee key initiatives to ensure application of Strategic Operations team’s approach and rigor. Support enterprise initiatives and special projects aligned with growth and operational priorities. Partner with SVP and executive leadership to define priorities, resource allocation, and execution approach.
Executive Presentation & Storytelling: Own creation of high-impact executive presentations (ELT decks, Board materials, brand performance reviews, franchisee conference content). Translate complex datasets into simple, compelling narratives focused on outcomes and actions. Establish a consistent “performance storytelling” framework (what happened, why it happened, what actions are required). Partner with senior leaders to shape messaging and recommendations tied to business priorities.
Data Analysis & Decision Support: Support leadership with data-driven recommendations for prioritization, resource allocation, and initiative design. Partner with Business Performance, Finance, and Technology teams to ensure data accuracy, alignment, and integrity. Enable faster decision-making by providing clear, timely, and relevant insights.
Strategy Execution & Integration: Translate strategic priorities into measurable execution plans with defined success metrics. Ensure all initiatives are aligned to clear performance outcomes and business value. Integrate execution efforts across Operations, Technology, Training, and Brand teams. Establish governance to ensure initiatives are tracked, measured, and delivering expected impact.
Education & Experience
Bachelor’s degree in Business, Finance, Operations, or related field required
MBA or advanced degree preferred
10+ years in operations, business performance, analytics, or strategic operations roles
Proven experience developing executive-level presentations and business insights
Experience working with senior leadership / executive teams
Strong background in data analysis, reporting, and KPI development
Experience in multi-unit, franchise, or service environments preferred
Skills
Experience managing primary and/or secondary research, and translating data into structured strategic recommendations and business cases
Demonstrated experience partnering with C-Suite to develop presentations for executive-level audiences
Excellent project management capabilities and ability to manage and prioritize simultaneous initiatives
High-level of comfort with ambiguity
Proficiency in MS Office Suite
Experience with other data analytics and insights tools such as SQL, Tableau, etc. (preferred but not required)
Location & Travel
Located in or willing to relocate to Atlanta, GA
May be required to travel up to 25%