Director Patient Care Services- Critical Care

About the role

This position leads the ICU, Post Critical Care, two Cardiac Units and Respiratory Services with a total of 290 FTEs. Assists in the organization and administration of Patient Care Services within Critical Care. Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer.

Essential Functions

• Provides 24/7 leadership and oversight of assigned patient care areas
• Accountable for clinical quality, patient safety, regulatory compliance, and patient experience
• Led staffing, workforce planning, and productivity management
• Ensures adherence to evidence-based practice and organizational policies
• Develops and coaches nurse managers and frontline leaders
• Drives operational efficiency, throughput, and resource utilization
• Fosters a culture aligned with high reliability principles, teamwork, and accountability
• Pairs with executive leadership to align departmental performance with strategic priorities

Minimum Qualifications

• Education: Master’s degree in Nursing or related field required
• Experience: Eight (8) years of nursing experience in an acute care setting required
• Licensure or Certification: Current RN licensure permitting work in the State of Arizona required

Knowledge, Skills and Abilities

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
• Skill in evaluating performance and recommending improvements
• Skill in developing and managing budgets
• Skill in developing training materials and educating staff in the proper responses for critical care issues
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to complete routine reports and correspondence
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
• Ability to speak and communicate effectively
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables