Director of Patient Care Services, Critical Care

Duties & Responsibilities

• Collaborates with senior leadership to identify and develop organizational objectives.
• Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards to enhance clinical practice and professional growth.
• Promotes evidence-based medicine and nursing, and ensures a seamless continuum of care for patients in collaboration with service line and other hospital leadership.
• Drives continuous process improvement in operational and service excellence while considering safety, outcomes, effectiveness, and cost, along with the impact on the delivery of services.
• Prioritizes and allocates staff and financial resources to achieve strategies.
• Represents the hospital in national/regional professional organizations and contributes to professional journals.
• Serves as a representative on various internal committees and fosters collaborative relationships to assure integration of services.
• Interprets, explains, and ensures compliance with regulatory standards and hospital policies, procedures, and rules to managers and employees.
• Reviews and approves performance metrics established by managers and works with Clinical Managers to achieve department outcomes, performance, and professional development standards.
• Solves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solve underlying problems.
• Selects, trains, develops, and evaluates subordinate managers and team members.
• Selects, trains, develops, and evaluates subordinate managers and team members.
• Makes decisions on hiring, terminations, promotions, and disciplinary actions as required.
• Develops and monitors the budget for multiple cost centers to ensure compliance with organizational financial goals.
• Collaborates on the development of comprehensive planning, strategic growth, and competence alignment for site based clinical matrix operations.
• Provides relationship management and partnership with Physician Relations and referring providers in sustaining and growing market share across the Network of Care.

Minimum Qualifications

• Education: Master’s degree in Nursing or a directly related health care field.
• Experience: Minimum of five (5) years of clinical experience in addition to a minimum of three (3) years of clinical leadership experience.
• Experience in Pediatrics & Critical Care strongly preferred.
• Certification(s): Certification as a Nurse Executive or Nurse Executive Advanced is required within two (2) years of hire if that is area of specialty.
• Licensure(s): Current licensure as a Registered Nurse in the State of Colorado is required at the time of hire.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $134,579.79 to $224,299.64
Pay is dependent on applicant's relevant experience.

Knowledge, Skills & Abilities

• Expert knowledge in medical/clinical operations.
• Expert knowledge in principles of communication: verbal and written, to deal with all levels of personnel.
• Excellent customer service skills with hospital/clinic staff, children, parents, and visitors.
• Solid knowledge of computer use and software to include MS office and other software used for hospital operations.
• Skill in developing and maintaining effective working relationships with personnel.
• Ability to prioritize and organize tasks in a fast-paced setting.
• Ability to work independently and as a team member.
• Ability to analyze financial information to forecast operational budgets, set department unit goals, and workforce planning.
• Ability to utilize motivational techniques to develop leadership and decision-making within the department.

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.