Director - Outreach, Onboarding, and Student Engagement (Full-Time, Academic Administrator)

Closing date: 8/17/2026 at 11:59 PM. Campus location: Fresno City College. Start date: 10/07/2026.

About the Role

Under general direction, plans, organizes, directs, and integrates operations of the College Relations and Outreach department programs and services responsible for community outreach, matriculation, and assessment of new students, including Welcome Centers. Determines department needs, formulates action plans, and collaborates with faculty and staff to provide student support and outreach services. Develops and monitors the department budget and participates in District and college programs, initiatives, and strategies to achieve the District's mission and institutional goals.

The Director, Outreach, Onboarding, and Student Engagement is distinguished by its responsibility for providing management and oversight of activities, services, and staff responsible for college outreach, retention, and matriculation programs. Incumbents have full management responsibility for the department and broad planning and administration duties.

Responsibilities

• Plans, organizes, directs, controls, integrates, and evaluates the work of assigned employees; develops, implements, and monitors work plans to achieve goals and objectives; contributes to development of and monitors performance against the annual department budget.
• Participates in the selection of full- and part-time faculty in coordination with the department, selection advisory committees, and the Human Resources Department; conducts and/or facilitates new employee orientations; encourages faculty in their continuing professional development.
• Directs and manages the performance of assigned employees; establishes performance requirements and professional development targets; monitors performance and provides coaching; ensures accurate reporting of absence time; hears and acts on grievances; approves or takes disciplinary action, up to and including termination.
• Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment; directs and guides matriculation and enrollment services provided by the Welcome Center; promotes workplace diversity, inclusion, cultural competency, and a positive work environment.
• Plans, organizes, and directs the implementation of outreach activities and programs, placement testing, and advisement programs to recruit and retain prospective students; evaluates the effectiveness of outreach efforts.
• Collaborates with Public Information Officers to market and communicate outreach and student success efforts; coordinates and leads campus tours; participates in large outreach, orientation, and registration events; coordinates logistics for major events.
• Establishes partnerships with K-12 school districts, adult education programs, and community groups to facilitate matriculation activities; coordinates college and District-wide matriculation events and processes, including programs targeted to recruit at-risk and underserved populations.
• Makes presentations to diverse audiences, including the Board of Trustees and other board-level groups.
• Participates in the planning and implementation of the Student Support Services and Programs (SSSP) Plan and the Student Equity Plan.
• Recommends, develops, implements, and revises policies, procedures, and operational guidelines to improve processes.
• Interprets, applies, and ensures compliance with federal and state laws, applicable program policies, and reporting requirements; ensures educational counseling and student assessment processes comply with regulations.
• Develops and analyzes program tracking systems and reports with the Institutional Research department; monitors program budgets and expenditures; ensures college compliance with state-mandated initiatives and regulations.
• Serves on or leads committees, workgroups, and task forces, including the Student Success and Equity Committee; represents the District/college at local, regional, state, and national conferences; oversees grant applications and administration.
• Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development to increase cultural competency.
• Collaborates with other District/college leadership to ensure consistency of outreach and matriculation programs and services.
• Oversees the Student Ambassadors program.

Requirements

• Evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to equity-minded practices.
• A master's degree from an accredited college or university OR possession of a valid California Community College Supervisory Credential.
• Six years of student support services or experience, at least two of which were with outreach and matriculation services; or an equivalent combination of training and experience.
• A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.

Desirable Qualifications

• Experience and skill with addressing issues of equity.
• Recent experience working with African American, Latinx, Native American, and other racially minoritized students and an understanding of historical patterns of exclusion in higher education.
• Willingness to examine and remediate relational practices to more effectively engage and support racially minoritized students.
• Commitment to participatory governance, consensus building, and a team approach to management.

Skills and Knowledge

• Knowledge of requirements, guidelines, rules, and objectives applicable to college outreach and matriculation programs.
• Understanding of community college curriculum, organization, operations, policies, and objectives.
• Principles, methods, and practices applicable to public relations, community outreach, and marketing programs.
• Applicable federal, state, and local laws, including FERPA and California Education Code provisions related to admissions, registration, and recordkeeping.
• Principles and practices of public administration, including budgeting, purchasing, and maintaining public records.
• Principles and practices of effective management and supervision, strategic planning, and organizational improvement.
• Ability to plan and direct activities of assigned departmental staff; analyze problems and develop solutions; work collaboratively with District directors, managers, and the community.
• Ability to develop and maintain an inclusive work environment; prepare clear, concise reports and correspondence; communicate effectively, both orally and in writing.
• Ability to interpret, explain, and apply laws, codes, and ordinances; represent the District effectively in dealings with students, community groups, and the public.
• Ability to operate a computer and use standard business software; establish and maintain effective working relationships.

Schedule

219 duty days and 24 vacation days for a total of 243 days. Duty days will be prorated based upon start of assignment.

Pay

$136,607 - $153,752 based on education and experience. A doctoral stipend of $2,419 is available.

Benefits

• Medical, dental, and vision coverage for the employee and dependents.
• Life insurance for employees.
• Membership in the California State Teachers' Retirement System (CalSTRS).