Director - Operations - Orthopedics & Urgent Care

Responsibilities

• Ensures physicians and APPs have the information and resources needed to provide excellent patient care and customer service.
• Serves as the primary contact for physicians, APPs, and practice leaders.
• Provides leadership in areas such as customer service, strategy, patient safety, financial performance, operational efficiency, growth, and employee engagement.
• Makes sure practice leadership receives adequate training in all areas of practice management and is available for support and problem solving.
• Maintains a regular presence in assigned practices through regular rounds.
• Meets regularly with physicians and APPs to review financial, quality, and customer service information.
• Ensures providers and staff understand and follow all company policies, procedures, and compliance standards.
• Collaborates and partners with support departments to meet organizational goals and ensure excellent support services for the physician practices.
• Supports practice managers in assessing staffing needs and filling openings with the best candidates.
• Participates in annual budget development and works to achieve budget goals.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members including orientation, development, and evaluation of personnel, and monitoring the provision of delivering quality services.
• Participates in recruiting, interviewing, and selecting team members following policies, guidelines, and applicable laws.
• Evaluates performance relative to job goals and requirements.
• Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
• Manages the fiscal management of the department; assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization, and industry information to staff.
• Participates in appropriate professional organizations to stay updated on developments in healthcare policy at the national, state, and local levels.

Qualifications

• Minimum Education: Bachelor's Degree Required
• Minimum Work Experience: 5 years Management experience in a health care setting Required
• Required Skills, Knowledge And Abilities: Excellent communication skills both written and verbal; Ability to provide leadership for multiple practices and practice managers; Knowledge of practice operations, relevant government regulations, and typical practice policies and procedures; Ability to productively resolve conflict and conduct difficult conversations in a constructive manner; Knowledge of health care economics and the physician practice finances; Ability to analyze, interpret, and communicate financial information; Knowledge of process improvement techniques; Excellent team skills

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse.