Hospital Director of Operations

About the role

The Hospital Director of Operations (HD) will lead a large, multi-specialty veterinary hospital, overseeing day-to-day operations to ensure the highest quality of care while driving financial and operational excellence.

Responsibilities

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
• Develop a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.
• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.

Qualifications

• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
• Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA.

Benefits

• A competitive salary range of $140-170K depending on experience and skill level.
• An annual profit-sharing bonus plan.
• Relocation package is available for candidates outside of Vancouver/Portland area.
• A comprehensive benefits package that includes medical, dental, vision, a 401k with employer match, and paid time off (including sick time).
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Schedule and Compensation

• Typical work week will be daytime hours Monday through Friday, but flexibility is necessary to support 24/7 operations as needed.
• A competitive salary range of $140-170K depending on experience and skill level.
• An annual profit-sharing bonus plan.
• Relocation package is available for candidates outside of Vancouver/Portland area.
• A comprehensive benefits package that includes medical, dental, vision, a 401k with employer match, and paid time off (including sick time).

Location

Vancouver, WA offers mild weather and plenty of sunshine—perfect for year-round outdoor adventure. From your front door, you can enjoy:

• Waterfall hikes in the Columbia River Gorge
• Skiing or snowboarding at Mt. Hood
• Paddleboarding or kayaking on the Columbia River
• Weekend trips to the Oregon Coast
• Endless scenic hikes with mountain views
• A thriving local scene with coffee roasteries, food trucks, and breweries

Additional Perks

• No Washington state income tax for WA residents
• Big-city access without Seattle-level congestion
• More space, more nature, and a true sense of community

Company Information

At Pacific Northwest Pet ER & Specialty Center, you’ll join a team that genuinely enjoys working together. Colleagues here share adventures, celebrate milestones, and support one another both inside and outside the hospital—from early morning coffee before rounds to hiking, paddleboarding, and everything in between.

Our culture is built around collaboration, continuous learning, balance, and long-term career satisfaction, allowing you to practice excellent medicine while still having a life outside of work.

This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply.

Vancouver, Washington Portland, Oregon WA, OR Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.