Director - Operations - Field Ops CRO

What You’ll Do

• Lead, coach, and develop Practice Managers to drive performance, engagement, and accountability
• Partner with clinical and operational leaders to ensure exceptional patient care and business outcomes
• Analyze KPIs and financial performance to identify opportunities and implement improvement strategies
• Drive execution of operational initiatives and ensure consistency across practices
• Spend time on-site supporting teams – expectation is to be in practices regularly
• Support staffing, recruiting, onboarding, and succession planning across locations
• Build strong partnerships with Doctors and cross-functional teams (HR, Finance, Marketing, IT)
• Lead change management efforts and scale best practices across a growing footprint
• Ensure compliance with policies, procedures, and regulatory standards
• Act as a key escalation point for operational and patient experience issues

What We’re Looking For

• Proven multi-site leadership experience (healthcare or service-based environment)
• Strong operational and financial acumen with experience managing KPIs and performance
• Demonstrated ability to coach, influence, and develop leaders
• Comfortable working in a field-based role with regular travel
• Exceptional communication, problem-solving, and decision-making skills
• Self-motivated, adaptable, and driven to deliver results
• Experience in optometric or healthcare practice operations is a plus