Director Field Operations

About the role

Vacatia is seeking an experienced and results-driven Director of Field Operations to lead and optimize field-based sales and administrative operations in Williamsburg, Virginia.

Responsibilities

• Lead and oversee daily operations for sales offices, administrative teams, contracts, welcome center, and VLO departments
• Ensure sales offices, models, and reception areas are maintained to cleanliness, safety, and compliance standards
• Support sales productivity through effective coordination between administrative teams and sales leadership
• Manage staffing oversight, including attendance, scheduling, overtime, and performance support
• Oversee product inventory, marketing deposits, gifting inventory, and system setup for pricing, codes, and tour slots
• Approve invoices, manage budgets, and partner with vendors to ensure cost-effective operations
• Handle escalated customer, owner, and employee concerns professionally and efficiently
• Partner with Resort General Managers to align operational priorities and resolve guest issues
• Develop and implement business continuity and storm preparedness plans
• Provide leadership, coaching, and guidance to managers and staff across field operations

Requirements

• High School diploma required; Bachelor’s degree preferred
• 5+ years of supervisory experience in timeshare sales operations or related industries
• 5 years' experience in timeshare operations, contracts, escrow, title, legal, accounting, or financial services, or related fields
• Proven ability to manage teams of 10+ employees in a high-volume environment
• Strong operational, organizational, and problem-solving skills
• Working knowledge of Microsoft Word and Excel; experience with sales and escrow systems
• Intermediate accounting and general ledger knowledge
• Excellent communication, leadership, and customer service skills
• Able to multitask, work independently, and manage competing priorities
• Able to obtain and maintain a Notary designation