Director, Field Operations

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: description of role, responsibilities overview. The posting includes many paragraphs describing the role. Could be under "Responsibilities". But we need to decide sections. We have content about responsibilities: "Field Leadership & Team Development", "Operational & Financial Performance", "Member Experience & Operational Excellence", "Strategic Partnership & Change Leadership". Those are subheadings within responsibilities. Could group under Responsibilities. We have Requirements/Qualifications: list of qualifications: Bachelor's degree preferred, 8+ years progressive multi-unit operations leadership experience, etc. Also travel requirements, reside near major airport, valid driver's license, clean driving record. We have Skills: many bullet-like statements: extremely detail-oriented, efficient, organized, exceptional presentation and communication skills, etc. Could be under Skills. We have Benefits: described: comprehensive benefits package includes core medical, dental, vision, life and disability, supplemental accident, hospital and critical illness coverage; generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs, engagement activities; 401(k) Plan with safe harbor employer matching and employee stock purchase plan. We have Pay: Annual Base Salary Range $150,000-$170,000; also eligible for annual corporate bonus incentive program. We have Schedule: travel up to 100% of the time, some evenings and weekends required. Also "Willing and able to travel approximately 100% of the time. Some evenings and weekends are required". Also "Currently reside near a major airport". That's more a requirement than schedule. But schedule: travel expectations. We also have location: covers clubs across Southern PA, Delaware, New Jersey, and Long Island, NY. Ideal candidate should currently reside in one of these regions and be willing and able to travel up to 100% of the time within the region and as needed to the Club Support Centers in Hampton, NH and Boston, MA. We need to include all substantive info. We must not include boilerplate like "Note to Applicants" about fraud schemes? That's a warning but maybe considered boilerplate? It's a scam warning; instructions say remove scam-warning boilerplate. So we should drop that note. Also remove duplicated lines: there is repeated mission statement at start; we can keep one concise version? But we must preserve all substantive information; not invent or summarize away detail. However we can condense duplicate sentences? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit any substantive info, but we can remove duplicated lines (identical repeats). The mission statement appears twice: "The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®." and later "At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment." Slightly different but similar. We could keep one version; but that might be summarizing away detail? It's somewhat duplicate but not identical. Safer to keep both? Might be considered duplicated lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines (identical). These are not identical but similar; we could keep both as they are not exact duplicates. However to avoid redundancy, maybe keep one. I'd lean to keep one concise version. We also have repeated "Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners." appears only once. We have repeated "Joining the PF family means..." paragraph; that's substantive about culture; we should keep. We have repeated "For the past 30 years, we’ve helped millions..." etc. We need to output only HTML fragment, no /, no markdown. We'll structure:

About the Role

... description of role overview ...

Responsibilities

• Field Leadership & Team Development: Leads, coaches, and develops Regional Managers, building leadership capability, accountability, and bench strength across assigned markets. Partners with People & Culture to support succession planning, talent development, workforce stability, and leadership pipeline initiatives. Creates clarity around expectations, performance standards, and execution priorities while fostering a culture of engagement and continuous improvement. Supports Regional Managers in diagnosing business challenges, developing solutions, and delivering sustainable results. Builds high-performing teams that consistently deliver exceptional team member and member experiences.
• Operational & Financial Performance: Drives operational performance across assigned regions through consistent execution of Planet Fitness standards, programs, and business priorities. Owns performance against key operational, financial, membership, retention, and member experience metrics. Reviews business performance data and P&L results to identify opportunities to improve revenue, profitability, operational efficiency, and market performance. Maintains a strong field presence to assess club operations, leadership effectiveness, member experience, and operational risks. Ensures accountability for achieving business objectives while maintaining ownership at the appropriate leadership levels.
• Member Experience & Operational Excellence: Champions a consistent, high-quality member experience that reflects Planet Fitness brand standards and creates a welcoming, Judgement Free environment. Uses member feedback, NPS results, Mystery Shop insights, and operational metrics to drive continuous improvement across clubs. Identifies trends, operational gaps, and performance opportunities through data analysis and field observations. Supports the implementation of scalable operating practices that improve consistency, efficiency, and execution across markets. Balances business priorities, member needs, brand standards, and team member experience when making decisions and driving change.
• Strategic Partnership & Change Leadership: Partners closely with People & Culture, Finance, Marketing, Real Estate, Facilities, Learning & Development, Operations Support, and other Club Support Center teams to support business objectives. Serves as a visible advocate for organizational initiatives and helps field leaders successfully navigate change. Anticipates barriers to execution and collaborates with leaders and stakeholders to develop practical solutions. Builds trusted partnerships across the organization, creating alignment, shared ownership, and effective decision-making. Influences stakeholders at all levels by translating strategy into clear priorities, actionable plans, and measurable outcomes.

Requirements

• Currently reside in Southern PA, Delaware, New Jersey, or Long Island, NY region; willing and able to travel up to 100% of the time within the region and as needed to Club Support Centers in Hampton, NH and Boston, MA.
• Valid driver’s license and clean driving record.
• Bachelor's degree in Business, Retail Management, Operations, Hospitality, or related field preferred; equivalent experience considered.
• 8+ years of progressive multi-unit operations leadership experience within a consumer-facing environment.
• Demonstrated experience leading geographically dispersed operations through multiple levels of leadership.
• Proven ability to coach and develop leaders while driving accountability for operational, financial, team member, and member experience results.
• Strong business and financial acumen, including experience managing P&L performance and leveraging data to guide decision-making.
• Experience leading operational improvements, large-scale initiatives, and organizational change across multiple locations, markets, or regions.
• Proficiency in Microsoft Office Suite, reporting tools, dashboards, and business analytics.
• Experience working within a franchised, multi-unit, or geographically dispersed operating environment preferred.

Skills

• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives.
• Exceptional presentation and communication skills along with the ability to communicate effectively across all levels of the organization, including executive leadership.
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally.
• Creative, progressive, thought leadership with the ability to influence and drive organizational change.
• Excellent leadership and people development skills with the ability to motivate, guide, mentor, and inspire others.
• Demonstrated strategic thinking, innovation, and problem-solving skills with the ability to balance long-term vision and business priorities.
• Dedicated learner with a natural curiosity for consistent growth.
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced, ever-changing, deadline-driven environment.
• Cooperative team player with an upbeat, positive, "can-do" attitude.

Benefits

• Comprehensive benefits package including core medical, dental, vision, life and disability coverage, plus supplemental accident, hospital and critical illness options.
• Generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement.
• Free Black Card membership.
• Learning and development programs and a host of engagement activities.
• 401(k) Plan with safe harbor employer matching and employee stock purchase plan.

Pay

Annual Base Salary Range $150,000‑$170,000. Eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

Schedule

Field‑based role requiring up to 100% travel within the assigned region (Southern PA, Delaware, New Jersey, Long Island, NY) and occasional travel to Club Support Centers in Hampton, NH and Boston, MA. Some evenings and weekends are required.

We also need to include some overview about the company mission and culture maybe under About the role. Let's craft About the role paragraph summarizing the company and role. We must preserve all substantive info; we have not included the company founding, membership numbers, mission statement, etc. That is substantive about the company; we should include it perhaps in About the role. Let's add a paragraph after

About the Role

that includes: "Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, the company had approximately 21.5 million members and 2,909 clubs across all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. Its mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment—the Judgement Free Zone®. Approximately 90% of clubs are owned and operated by independent business owners. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of communities, a supportive, engaging workforce with an inclusive culture that values diversity, encourages professional growth, creates lasting connections through celebrations and team‑building activities, and makes a positive impact locally through the Judgement Free Generation® philanthropic initiative." We should also include the statement about the amazing team supporting clubs and team members, values integrity, transparency, passion, respect, excellence (while having fun!). Could add. We must not repeat job title as heading. Already not. We must not include Job ID/requisition numbers. We must not include application instructions (like "Note to Applicants"). We must not include duplicated lines; we have avoided. Now produce final HTML. Check that we used