Director, Field Operations

Key Responsibilities

• Lead, mentor, and develop Field Team Managers across military, law enforcement, commercial, and flight standards teams.
• Own field readiness, including certifications, platform proficiency, deployment standards, resource planning, scheduling, and field equipment inventory.
• Ensure high-quality execution of demonstrations, deployments, customer training, and operational support across all verticals and regions.
• Act as the escalation point for field-related customer issues and operational blockers.
• Partner with PMO, Sales, Product Experience, and Service Operations to align bandwidth and support predictable operations.

Field Intelligence & Product Feedback Loop

• Oversee structured feedback from field missions, demos, and training events.
• Deliver actionable insights to Product, Engineering, and Strategy to support roadmap, reliability, and feature improvements.
• Ensure field teams report on system performance, customer pain points, and environmental challenges.

Operational Excellence & Process Development

• Develop and enforce operational standards, SOPs, risk controls, and continuous improvement initiatives while ensuring regulatory and safety compliance.
• Improve training, demos, field readiness, and program deployment processes.
• Ensure a smooth handoff between field deployment and ongoing service or flight operations.
• Partner with Product Experience to ensure customer insights inform product roadmap and system improvements.
• Support Sales and Marketing by aligning field resources to strategic opportunities, major events, showcases, and field-focused content.