Director Field Operations

What you will do to contribute to the company's success

Oversees Field Operations activities across major geographies and operational areas.

Drives and directs the largest teams or teams with the most complex and highly visible customers.

Maintains performance metrics, including for service delivery and revenue/retention impact, identifying and resolving systemic and other significant issues.

Defines and develops continuous improvement of customer engagement and service support practices.

Provides customer, business, and industry insight to resolve major situations with potentially significant service-level impact.

Leverages all corporate resources, services, and product offerings to increase share and maximize product/service effectiveness.

Qualifications

• 10+ years’ experience
• BS / BA Degree
• Must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.
• Required to sit, use hands, talk and hear.
• May be required to lift up to ten pounds.
• Required to use close and color vision and to adjust focus.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)