Director of VIP Sports Strategy and Reactivation

Responsibilities

• Partner in the strategic vision for VIP Program.
• Lead and develop our Reactivation Team.
• Manage current Reactivation Team of 2. This includes operating cadence, meetings, deliverables, etc.
• Design and prioritize customer segments for reactivation. These are executed around a few key variables.
• Identify friction points in workflows and implement practical solutions that improve speed, consistency, and effectiveness for anything touching Reactivation or VIP.
• Handle unique and dynamic client situations with sound judgement and an emphasis on “white-glove service”. Step in to support or solve the team and guest issues directly, when needed.
• Partner on KPIs and performance tracking to drive measurable outcomes.
• Contribute to VIP Knowledge & SOP’s by documenting best practices and other key information.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Qualifications

• Partner in the strategic vision for VIP Program.
• Lead and develop our Reactivation Team.
• Manage current Reactivation Team of 2. This includes operating cadence, meetings, deliverables, etc.
• Design and prioritize customer segments for reactivation. These are executed around a few key variables.
• Identify friction points in workflows and implement practical solutions that improve speed, consistency, and effectiveness for anything touching Reactivation or VIP.
• Handle unique and dynamic client situations with sound judgement and an emphasis on “white-glove service”. Step in to support or solve the team and guest issues directly, when needed.
• Partner on KPIs and performance tracking to drive measurable outcomes.
• Contribute to VIP Knowledge & SOP’s by documenting best practices and other key information.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Competencies

• Sales Excellence: Leveraging sales techniques to maximize team performance.
• Passion for Service: Internally motivated to graciously serve, delight and build guest loyalty; as well as lead a team to do the same.
• Drive: Harnessing energy and passion to excel.
• Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
• Influence: Engaging, leading and motivating a team to succeed.
• Professional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness.

About the Role

We’re looking for a Director of VIP Strategy & Reactivation to build and develop our process to reengage and win customers back with the newly formed Reactivation Team. By extension the role will impact strategic areas of Product, Promotions, and Events areas. Leading the Reactivation Team is a tremendous opportunity. There is momentum built from the initial formation and a playbook on approach and style - the right candidate can take this and run with it. With continued momentum, the team can expand along with the impact of this role.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k)-matching program
• Paid Flexible Time Off
• Paid company holidays

Pay

The salary range for this position is $135,000.00 - $155,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand.

Schedule

This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.