Director of University & Community Housing Services (UCHS)

About the role

The Director of University Community Housing Services is responsible for providing access to housing facilities that generate over $100 million in revenues through planning, analysis, policy formation and management of Housing's residence halls and apartment contract and placement services for over 10,500 residents including students, staff and faculty, annually in 17 buildings and complexes.

Responsibilities

• Strategically plan to accommodate additional residents, as well as analyze and forecast occupancy rates for additional master-leased complexes.
• Serve to analyze, strategize and project options to accommodate housing needs of students.
• Work closely with the Office of the General Counsel and outside legal counsel to assure compliance with university policy, state and federal laws.
• Oversee new contract language, HUD issues, and protocol with legal issues related to landlord/tenant law.
• Audit new general legislative impacts as well as specific legal precedents related to ADA and oversee campus initiatives with Foster Youth, Veterans, Visiting Scholars and other high profile groups.
• Support the Residential & Community Living unit, the Director serves as a senior team member, and shares overall management of the area annually consisting of 10,500 students, faculty and family residents, a 8.2 million budget and 235 FTE.
• Works closely with the Associate Vice Chancellor of HDAE, the Executive Director of RCL, and HDAE Senior Management Team on all issues related to placement for UCSB students.

Requirements

• Bachelor's Degree and/or equivalent experience 5 years professional experience managing staff.
• Broad knowledge of the organization’s processes, protocols and procedures.
• Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
• Demonstrated experience in forming successful partnerships with multiple constituencies in developing programs and services.
• Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service.
• Strong leadership, conflict resolution and supervisory skills, with the ability to support development of career staff as well as student staff and student leaders.
• Very strong ability to quickly and accurately evaluate complex issues and identify multiple options for resolution.
• Ability to be creative, (take ideas, concepts, solutions normally not directly associated with the problem at hand), and change and adapt them to provide innovative solutions to operational and management problems.
• Interpersonal and cultural competence skills to effectively communicate with and support a wide variety of people of diverse backgrounds, including understanding and respect for cultural, ethnic and individual differences.
• Demonstrated experience to manage a large complex organization at a higher education institution, working with highly diverse staff and student body.

Qualifications

• Bachelor's Degree and/or equivalent experience 5 years professional experience managing staff.
• Broad knowledge of the organization’s processes, protocols and procedures.
• Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
• Demonstrated experience in forming successful partnerships with multiple constituencies in developing programs and services.
• Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service.
• Strong leadership, conflict resolution and supervisory skills, with the ability to support development of career staff as well as student staff and student leaders.
• Very strong ability to quickly and accurately evaluate complex issues and identify multiple options for resolution.
• Ability to be creative, (take ideas, concepts, solutions normally not directly associated with the problem at hand), and change and adapt them to provide innovative solutions to operational and management problems.
• Interpersonal and cultural competence skills to effectively communicate with and support a wide variety of people of diverse backgrounds, including understanding and respect for cultural, ethnic and individual differences.
• Demonstrated experience to manage a large complex organization at a higher education institution, working with highly diverse staff and student body.