Director of University & Community Housing Services (UCHS)

Brief Summary Of Job Duties

The Director of University Community Housing Services is responsible for providing access to housing facilities that generate over $100 million in revenues through planning, analysis, policy formation and management of Housing's residence halls and apartment contract and placement services for over 10,500 residents including students, staff and faculty, annually in 17 buildings and complexes.

Required Qualifications

• Bachelor's Degree and/or equivalent experience
• 5 years professional experience managing staff
• Excellent ability to establish metrics for the department and employees goals
• Broad knowledge of the organization’s processes, protocols and procedures
• Able to design and oversee implementation of student and staff services and programs in an efficient and cost effective manner leading to continuous improvement of services
• Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll
• Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques
• Demonstrated experience in forming successful partnerships with multiple constituencies in developing programs and services
• Excellent interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of customer service
• Strong leadership, conflict resolution and supervisory skills, with the ability to support development of career staff as well as student staff and student leaders
• Thorough knowledge of common organization-specific and other computer applications programs
• Intermediate to advance demonstrated computer knowledge and general knowledge of campus computer on-line processes to administer and manage systems including but not limited to financial spreadsheets, web-based presentations, database management and word processing systems
• Very strong ability to quickly and accurately evaluate complex issues and identify multiple options for resolution
• Ability to be creative, (take ideas, concepts, solutions normally not directly associated with the problem at hand), and change and adapt them to provide innovative solutions to operational and management problems
• Interpersonal and cultural competence skills to effectively communicate with and support a wide variety of people of diverse backgrounds, including understanding and respect for cultural, ethnic and individual differences
• Demonstrated leadership and organizational skills to prioritize assignments, set goals and project department needs while meeting deadlines
• Ability to manage multiple projects and responsibilities simultaneously
• Skills to document planning elements in accessible formats
• Knowledge of social science research principles and practices, including research design, sampling, survey construction, and data analysis for descriptive and analytical reporting
• Knowledge of research software, excel and survey software
• Understanding of online survey administration practices
• Experience assessing potential life/safety, financial, property and legal liability; expertise in training staff or in using available resources to minimize institutional risk
• Ability to maintain confidentiality at all times
• Strong-decision making skills exercising sound judgment and discretion handling sensitive information and or confidentiality with tact and helpfulness
• Demonstrated experience to manage a large complex organization at a higher education institution, working with highly diverse staff and student body

Special Conditions Of Employment

• This position is not eligible for visa sponsorship
• UCSB is a Tobacco-Free environment
• Misconduct Disclosure Requirement