Director of Housing Facilities, University Housing Services

Duties And Responsibilities

• Direct and coordinate all managerial and administrative activities of the UHS Facilities Unit, including Maintenance and Custodial Services.
• Develop and implement short- and long-term operational goals aligned with departmental and institutional priorities.
• Serve on the UHS leadership team, contributing to policy development, crisis response planning, and institutional initiatives.
• Represent UHS Facilities in cross-divisional meetings and campus partnerships.

Facilities, Maintenance & Custodial Operations

• Provide executive oversight of integrated facilities services across all residential communities.
• Establish and maintain a comprehensive preventative maintenance program.
• Oversee routine maintenance, structural repairs, MEP (mechanical, electrical, plumbing) systems, custodial operations, and emergency response services.
• Maintain compliance with all applicable safety and building regulations, including OSHA, ADA, and California Titles 19, 22, and 24.
• Monitor quality control standards for all facilities and custodial work.
• Collaborate with building representatives to align goals, address concerns, and proactively resolve issues.

Customer Relations & Communication

• Build strong partnerships with UHS Business Services, including Conferences, and Residence Life staff, student leaders, campus partners, and external stakeholders.
• Communicate regularly with building representatives to align goals, address concerns, and proactively resolve issues.
• Take the lead in communicating with residents, parents/families, departmental staff, and campus stakeholders regarding facilities issues, construction, outages, and emergencies.
• Model professionalism, diplomacy, and responsiveness in diverse and multicultural settings.
• Engage professionally and responsively with students, parents, and families regarding facilities-related concerns, ensuring timely resolution, transparency, and alignment with university policies while maintaining appropriate privacy standards.

Human Resources & Workforce Development

• Lead staffing functions including recruitment, selection, onboarding, training, performance evaluation, coaching, and disciplinary processes.
• Supervise and support a diverse and multi-skilled workforce, including unionized employees.
• Promote a culture of safety, accountability, continuous improvement, and professional development.
• Ensure compliance with HR policies, labor agreements, and safety regulations.

Budget & Resource Management

• Prepare, allocate, and manage the UHS Facilities operating and project budgets in conjunction with the UHS leadership team.
• Monitor expenditures, cost projections, and financial performance.
• Utilize facilities management systems, databases, and reporting tools to inform data-driven decisions including StarRez.
• Identify cost-saving opportunities while maintaining service quality and safety standards.

Capital & Project Management

• Oversee major and minor capital projects, renovations, construction, and infrastructure improvements.
• Manage project scope, scheduling, staffing, and budget performance.
• Review blueprints, job specifications, and technical reports to ensure alignment with operational standards.
• Develop proposals, cost estimates, and long-range renovation strategies.
• Monitor project costs and mitigate overruns using departmental systems and reporting tools.
• Collaborate with campus Facilities Planning & Management, Risk Management, Environmental Health and Safety, and external contractors.

Emergency Management & Life Safety Compliance

• Provide leadership for facilities-related emergency management and crisis response impacting residential communities.
• Coordinate emergency repair services and response to critical infrastructure failures such as utility outages, mechanical system failures, and structural concerns.
• Coordinate after-hours facilities response and on-call operations to ensure timely assessment and resolution of urgent maintenance, infrastructure, and life-safety issues affecting UHS facilities and residents.
• Partner with campus emergency management, Environmental Health & Safety, and public safety units to support emergency preparedness planning, drills, and incident response protocols.
• Ensure compliance with fire and life-safety regulations, coordinate inspections and corrective actions, and serve as the primary liaison with regulatory authorities including the State Fire Marshal and other oversight agencies.
• Participate in incident management and post-incident recovery efforts to restore facilities operations and maintain safe residential environments.