Director, Campus Property Services

About the role

Reporting to the Chief Property Officer, the Director, Campus Property Services plays a critical role in overseeing, executing, and governing all facilities-related operations across System properties. Working collaboratively within a cross-system team, Directors ensure consistency, quality, and excellence in service delivery while addressing the unique needs of their assigned properties. Each Director is accountable for leading key functional areas, including custodial services, grounds maintenance, general maintenance, equipment maintenance, water treatment services, generator maintenance, shipping/receiving, mail service, central plant functions, HVAC, preventive and predictive maintenance, contract and vendor management, compliance, and related budgeting and financial oversight.

Responsibilities

• Strategically Plan and Innovate: Create, document, and manage a comprehensive multi-year strategic plan that includes prioritized schedules for preventative and predictive maintenance, asset management, systems, infrastructure, repair and replacement, and renovation/modernization updates. Implement innovative solutions to improve operational efficiency, energy conservation, accessibility, and sustainability, and leverage data-driven insights and best practices to maximize equipment lifespan and reduce downtime.
• Lead Facilities Operations and Work Order Management: Direct and provide oversight for daily operations across assigned properties, ensuring high-quality service delivery. Oversee the CMMS work order system, champion a data-driven approach to decision-making, and define success metrics.
• Lead and Develop Team: Build, retain, and lead high-functioning, collaborative Property Services teams, fostering a positive, service-oriented culture of excellence, accountability, and continuous improvement.
• Develop, Document, and Implement Standards: Establish, publish, and maintain system-wide Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), service schedules, and performance benchmarks. Maintain floorplans/CAD drawings, warranties, and specification files, and perform regular property walks to ensure standards are met.
• Manage Budget and Ensure Fiscal Accountability: Build and manage budgets, monitor expenditures, and ensure cost-effective use of resources while maintaining high service levels and regulatory compliance. Analyze budget anomalies and work with other System Directors to maximize cost savings and improve spend tracking.
• Manage Vendors and Contracts: Manage vendor relationships and contracts, ensuring quality, compliance, and value. Participate in RFPs, prepare project cost estimates and scopes of work, conduct field inspections, and track contract end dates.
• Manage Projects: Manage operational projects from beginning to end at the property level and partner with the Project Development and Planning department, Business Operations department, and campus teams to support complex projects.
• Assure Compliance and Safety: Ensure all Property Services operations comply with applicable laws, codes, and safety regulations. Develop and enforce policies to maintain a safe and secure environment, perform ongoing inspections, and prioritize the correction of safety hazards.
• Actively Contribute to Continuous Improvement: Regularly meet with other Property Services leadership to improve operations, establish system standards, share best practices, and stay current on industry trends and technologies.
• Liaise with Properties as a Subject Matter Expert: Serve as a key liaison for campus leadership and employees regarding facilities-related issues, provide responsive service, and contribute to a positive campus experience.
• Serve as Essential Personnel: Provide off-hours support to maintain or swiftly restore business continuity in the event of operational impacts including inclement weather, utility outages, and critical system failures.

Knowledge, Skills, and Abilities

• Advanced technical knowledge and skills in computerized building operation systems including Building Automated Systems, CMMS, electronics, electrical systems, climate control systems, refrigeration, pneumatic controls, ventilation equipment, and construction.
• Ability to balance visionary thinking with practical execution.
• Comprehensive knowledge of environmental and workplace safety regulations.
• Knowledge of Federal, State, and local laws, regulations, and codes.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Agile and adaptive to change.
• Ability to build and manage a budget.
• Ability to professionally and effectively communicate, including providing status updates and estimated timelines.

Physical Abilities

The job requires some physical exertion, such as long periods of standing or walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities.