Director of Transport and Support Services

About the role

Guest Services is composed of the Gift Shop, Transport Services, Mailroom, Volunteers and acts as the PBX liaison for the facility. You will serve as the facility's representative for PBX issues, complaints, and control the facilities Parlance directory. The department supports the hospital and organizational strategies to recruit patients, maintain patient relationships, and assist in the development of strategies to promote patient loyalty to MountainView’s programs and services. You will accomplish department objectives by managing staff, planning and evaluating department activities for multiple departments - these include the Gift Shop, Mailroom, Volunteer and Transport.

Responsibilities

• Serve as the facility's representative for PBX issues, complaints, and control the facilities Parlance directory
• Support the hospital and organizational strategies to recruit patients, maintain patient relationships, and assist in the development of strategies to promote patient loyalty to MountainView’s programs and services
• Achieve department objectives by managing staff, planning and evaluating department activities for multiple departments - these include the Gift Shop, Mailroom, Volunteer and Transport
• Promote hospital lines-of-service including Senior Strategies

Requirements

• Bachelor’s degree or job experience equivalent
• Background in customer service and minimum one year experience managing a volunteer services program in an acute health care facility preferred
• Strong ability to work well with others in a leadership and advisory role required
• Good telephone manners and excellent communication skills are essential
• Interpersonal skills to deal effectively with a diverse group of individuals and establish working relationships with fellow employees
• Extensive knowledge of community, comprehensive understanding of company, department policies, procedures and operations

Qualifications

• Bachelor’s degree or job experience equivalent
• Minimum one year experience managing a volunteer services program in an acute health care facility preferred
• Strong ability to work well with others in a leadership and advisory role
• Good telephone manners and excellent communication skills
• Interpersonal skills to deal effectively with a diverse group of individuals and establish working relationships with fellow employees
• Extensive knowledge of community, comprehensive understanding of company, department policies, procedures and operations

Skills

• Customer service
• Leadership and advisory roles
• Excellent communication skills
• Interpersonal skills
• Community knowledge
• Understanding of company policies and procedures

Benefits

MountainView Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retailer readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Pay

$80,537.60 - $120,827.20 / year

Schedule

Not specified