Director of Business and Support Services

The Director of Business & Support Services at Valley Hope of Norton oversees and manages administrative and ancillary facility services including business office, dietary, housekeeping, and maintenance operations. This role also involves overseeing the patient admitting process, ensuring compliance with Joint Commission guidelines, managing facility financial activities, participating in the annual budgeting process, supervising support services staff, and collaborating with facility management staff on performance improvement activities.

Responsibilities

• Oversees and manages the patient admitting process throughout the facility.
• Works to eliminate inappropriate barriers to patient admission.
• Maintains complete and accurate actuarial record of all patient services.
• Ensures compliance with all Joint Commission guidelines that relate to admissions, facility administration, and/or ancillary support services.
• Maintains facility financial activities including facility accounting and facility banking, with a focus on accounts receivable management; manages patient accounting activities based on the needs of the facility.
• Participates in the annual budgeting process including development of the facility’s annual budget; engages facilities management throughout the process to ensure budget meets the facility’s operational needs.
• Manages the facility’s annual budget to ensure financial goals are being achieved and budget met.
• Communicates areas of concern and issues to facility management as needed.
• Supervises support services staff including the business office staff, dietary staff, housekeeping staff, maintenance staff. Provides routine performance feedback, ongoing leadership, and mentoring in support of staff development.
• Collaborates with facility management staff to identify and implement improvement activities as appropriate across the facility.
• Participates in multi-disciplinary case review; works independently or in collaboration with the Financial Counselor regarding any patient financial issues to identify any implications to facility revenue and budget goals; advises facility management accordingly.
• Ensures adherence across the facility Valley Hope’s operating policies, procedures, and standards.
• Performs public relations and marketing activities, in coordination with the Program Director and/or the facility public relations representative, with particular emphasis on patient referral sources and alumni activities.
• Works with the facility Advisory Board, in conjunction with the Program Director, in developing and performing Advisory Board activities.
• Maintains a current working knowledge of trends within substance abuse treatment industry and with State and Federal regulatory requirements and guidelines.

Requirements

• Bachelor’s degree in a business-related field or equivalent work experience.
• Three (3) plus years of work experience in business office management.
• Three (3) plus years of supervisory or management experience.
• Valid and unrestricted driver’s license.
• Cardiopulmonary Resuscitation (CPR) certification; or the ability to obtain within 30 days of hire.
• Food Service Manager certification; or the ability to obtain within 90 days of hire.

Preferred

• Master’s degree with an emphasis in business administration or finance.
• Five (5) plus years of progressive work and relevant industry experience.
• Five (5) plus years of supervisory or management experience.
• Work experience with healthcare accreditation and/or within the substance abuse treatment industry.

Benefits

• Medical coverage — Valley Hope pays up to 85% of premiums.
• Dental & vision plans at competitive rates.
• Up to 27 days of PTO (based on position and tenure).
• 8 paid holidays (including a personal day).
• Paid parental leave.
• 401(k) with employer match.
• Tuition assistance to grow your career.
• Student loan repayment support.
• Public Student Loan Forgiveness (PSLF) eligible employer.
• HSA & FSA options to manage healthcare costs.
• Employee Assistance Program (EAP) for added support.
• And more perks designed with you in mind!

Skills & Abilities

• Effective oral, written and interpersonal communication skills; demonstrated ability to speak effectively with peers, employees, leadership, and patients.
• Strong interpersonal skills with the ability to build strong and mutually beneficial relationships with relevant parties.
• Self-directed and motivated to accomplish tasks, meet objectives and committed timelines.
• Well-developed analytical skills; ability to assimilate large volumes of information, prioritize issues, form conclusions and determine appropriate action.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
• Demonstrated ability to work with and maintain sensitive and confidential information.
• Proficient in MS Office applications, which include Outlook, Word, and Excel.

Work Environment

An office setting with traditional hours within a residential treatment facility. Sitting for extended periods of time. Must be able to work at a rapid pace for long periods of time. Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday. Must be able to travel – estimated at 10-15% of the time.