Director of Transportation and Mobility Services

About the role

The Director of Transportation and Mobility Services plays a critical role at NRG Park in Houston, Texas. This position oversees all transportation, parking, mobility, and traffic management functions across the 350+ acre NRG Park campus. Key responsibilities include strategic planning, event operations, financial management, and vendor management.

Responsibilities

• Serves as Manager on Duty (MOD) as required.
• Develop and implement comprehensive transportation and mobility strategies for year-round operations.
• Lead long-range planning for campus access, shuttle systems, rideshare zones, ADA loading areas, and wayfinding.
• Forecast mobility needs for emerging events, visitor trends, and future campus development.
• Oversee transportation and parking operations for all major events, including ingress/egress plans, shuttle routing, staffing, and command-center coordination.
• Direct real-time traffic management, incident response, and congestion mitigation.
• Serve as a liaison with METRO, HPD, Harris County Constables, Texans, Rodeo Houston, rideshare companies, and event promoters.
• Develop and manage departmental budgets and capital planning.
• Partner with parking operators, event promoters, and finance teams to optimize transportation-related revenue streams and lead post-event settlement processes, ensuring accurate reporting, reconciliation of parking and mobility revenues, and adherence to contract requirements.
• Use operational data to improve efficiency and optimize traffic flow.
• Oversee implementation of transportation technologies including parking systems, sensors, and modeling tools.
• Provide executive oversight of transportation- and parking-related financial performance, internal controls, and compliance across all events and daily operations.
• Review summary reports, dashboards, and exception analyses prepared by managers and the Transportation Control Analyst to ensure revenue integrity, operational efficiency, and adherence to company policy.
• Ensure appropriate segregation of duties between operational staff, transaction processing, and compliance monitoring functions.
• Direct corrective action, system changes, or disciplinary review when trends, anomalies, or control weaknesses are identified.
• Manage all parking operations including staffing, revenue optimization, technology systems, and customer experience.
• Oversee ADA parking programs, mobility cart services, and accessibility shuttles.
• Develop mobility programs covering pedestrian flow, micromobility, and alternative transportation modes.
• Oversee coordination of parking lot and exterior grounds maintenance, ensuring all transportation and pedestrian areas remain clean, safe, and operational before, during, and after events.
• Partner with facilities, landscaping, and custodial teams to maintain clear pathways, signage visibility, lighting functionality, and debris-free mobility routes across the entire campus.
• Conduct routine inspections of parking surfaces, shuttle stops, mobility stations, pedestrian corridors, landscaping and traffic-control equipment to identify hazards and expedite corrective maintenance.
• Lead contract negotiations and vendor performance management for parking operators, shuttle firms, landscaping and traffic control partners.
• Ensure third-party compliance with standards, KPIs, safety requirements, and guest experience expectations.
• Ensure compliance with ADA, DOT, and local traffic regulations.
• Oversee transportation safety programs, staff training, and incident reporting.
• Coordinate emergency access, evacuation mobility planning, and collaboration with security teams.
• Lead managers, coordinators, parking teams, and event staff.
• Provide coaching, evaluations, and development planning.
• Foster a high-performance, customer-focused culture.
• Supervise managers, coordinators and other frontline staff in efficiently completing working objectives.

Requirements

• Excellent communication and interpersonal skills and organizational ability.
• Ability to anticipate problems and implement immediate corrective action.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Understand and implement traffic control programs for the property.
• Ability to manage a facility of similar size and type.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.

Qualifications

• Bachelor’s degree in Business, Transportation, Logistics, Urban Planning, Operations, or related field.
• Master’s degree preferred.
• 8–12+ years in transportation, parking, or large-venue operations.
• Experience with stadiums, arenas, or large public event environments is strongly preferred.
• Proven success managing large teams, contractors, and complex operations.