Director of Technical Solutions, Americas

About the role

The Director of Technical Solutions will lead the Technical Solutions Engineer team across the Americas and serve as the senior technical leader supporting sales, channel partners, consultants, and strategic customers. This role is responsible for building a high-performing technical solutions organization that helps drive revenue growth, improves partner capability, supports new product adoption, and strengthens Bose Professional’s position as a trusted solution provider.

Responsibilities

• Lead, coach, and develop the Technical Solutions Engineer team across the Americas, building a proactive technical solutions function that supports revenue growth, project conversion, partner enablement, and customer success
• Partner with sales leadership to support strategic opportunities, top accounts, rep firms, consultants, and key channel partners through system design guidance, product application support, competitive positioning, demonstrations, proof-of-concept activity, and technical validation
• Help sales teams and channel partners better understand, position, and sell Bose Professional solutions across loudspeakers, electronics, controls, software, and complete systems
• Transform the Technical Solutions Engineer team into a scalable content creation engine that produces engaging technical content for sales teams, channel partners, consultants, integrators, and commercial business decision makers
• Create and guide technical content that translates product features into clear business value, application benefits, system outcomes, decision-making confidence, and competitive advantages, including short-form videos, webinars, technical explainers, design guidance, FAQs, demo scripts, launch support content, and technical playbooks
• Partner with Marketing, Product Management, Training, Engineering, and Sales to ensure technical content, field insights, product feedback, and market requirements support commercial priorities, new product introductions, vertical market plays, partner enablement, and pipeline growth
• Drive technical readiness for new product introductions, including launch training, demo preparation, application guidance, technical FAQs, sales enablement support, and field execution planning
• Establish clear team priorities, KPIs, operating rhythms, and reporting practices to improve focus, consistency, responsiveness, and professionalism across all technical support activities
• Support company objectives by completing additional tasks as needed

Qualifications

• 7+ years of experience in professional audio, AV systems, technical sales, applications engineering, systems engineering, technical training, or related technical leadership roles
• Proven experience leading, coaching, or mentoring technical teams
• Strong understanding of professional audio systems, including loudspeakers, amplifiers, DSP, signal flow, system design, controls, networking, and installed AV applications
• Experience supporting sales teams, channel partners, consultants, integrators, or end customers in a B2B technical sales environment
• Experience creating or leading engaging technical content such as webinars, videos, application guides, design notes, technical playbooks, demo scripts, FAQs, or customer-facing educational materials
• Strong presentation and communication skills, including the ability to lead customer meetings, technical trainings, demos, webinars, and executive-level discussions
• Experience supporting new product launches and preparing technical teams or channel partners for market adoption
• Strong organizational and operational discipline, including experience setting priorities, KPIs, team cadences, and performance expectations
• CRM experience preferred