Director, Solutions Engineering AMERICAS - West

About the role

The Director, Solutions Engineering is a strategic, customer-centric technology leader responsible for driving the pre-sales technical vision, growth, and performance of our Solutions Engineering (SE) organization across the Americas – West Region.

Responsibilities

• Lead, mentor, and develop a team of Solutions Engineers supporting enterprise and strategic accounts across the Americas West region.
• Establish a culture of technical excellence, accountability, customer empathy, and continuous improvement.
• Define and execute the regional pre-sales strategy aligned with global GTM, Product, and Sales leadership.
• Partner with Regional Sales leadership to drive new business, expansions, and renewals across large enterprise and strategic customers.
• Own and optimize key performance metrics including win rates, pipeline influence, POC success, technical validation cycles, and SE capacity planning.
• Collaborate with Product, Engineering, and Marketing to influence roadmap, deliver differentiated demos, and create compelling technical content and field enablement.
• Represent the Solutions Engineering organization in regional business reviews, forecasting, and executive planning sessions.
• Build scalable processes for technical discovery, architecture design, POCs, workshops, and value-based evaluations.
• Act as a senior technical executive sponsor for key customers, helping shape complex observability strategies and long-term platform adoption.

Requirements

• 10+ years in customer-facing technical roles such as Solutions Engineering, Sales Engineering, Architecture, or similar.
• 5+ years leading and scaling high-performing SE teams, ideally in a Director-level role within a SaaS or enterprise software company.
• Deep expertise in one or more of the following domains: AIOps, Digital Employee Experience, Cloud Observability, Network Observability, Infrastructure Observability, and/or Application Observability.
• Proven success partnering with enterprise and strategic Sales teams to drive significant revenue growth and large, complex deal execution.
• Strong experience operating in fast-paced, competitive, high-growth SaaS environments.
• Executive presence with exceptional communication, storytelling, and influence skills at C-level and VP-level.
• Strategic mindset with the ability to balance long-term regional planning with hands-on leadership and deal engagement.

Qualifications

• Master's degree in Computer Science, Electrical Engineering, Information Systems, or related field.
• Experience with Riverbed products and technologies is a plus.

Skills

• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with customer relationship management tools.

Benefits

Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. Additionally, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position.