Director of Solutions Engineering - US

About the role

The Director, Solutions Engineering US is a critical leadership role responsible for leading our world-class solution engineering organization across the US. This includes executive level pre-sales technical solution design, E2E solution implementation as well as proper post go-live commercial performance ramp-up for selective clients.

Responsibilities

• Lead, mentor, and scale our high-performing US Solutions Engineering teams, fostering a culture of technical excellence, customer obsession, and collaboration.
• Develop and execute the global vision and strategy for the Solutions Engineering function, ensuring tight alignment with the company's overall sales and growth objectives.
• Identify product development opportunities and champion their delivery; driving the creation of product features, reusable tools, demos, automation, and AI agents that scale the team's efficiency and customer self-service globally.
• Own the technical sales strategy, empowering your team to deliver compelling product demonstrations, proofs-of-concept (POCs), and sophisticated solution designs that solve our customers' most complex challenges.
• Implement scalable processes, playbooks, and best practices for the entire pre-sales and implementation lifecycle, from technical discovery and solutioning to RFP responses and guiding successful implementations.
• Represent Airwallex as a senior technical leader in key customer meetings, industry events, and executive briefings, building trust and credibility with C-level stakeholders.

Requirements

• You have a significant track record of leading and scaling global or multi-regional Presales, Sales Engineering, or Solutions Architecture teams within the US, with 3+ years in a senior leadership capacity.
• You bring 10+ years of experience in technical, client-facing roles.
• You have a background in engineering, software development, or product, and have been hands-on designing and delivering complex software solutions.
• You are proven to operationalize a "build" mandate, focused on creating scalable, reusable assets like automated go-live validation tools, client health dashboards, or developer enablement tooling (e.g., AI Skills) that reduce implementation friction and improve customer adoption.
• You are a strategic thinker with a deep understanding of enterprise sales cycles, go-to-market motions, and how to position a technical solution to solve core business problems.
• You excel at working with enterprise clients, understanding their business goals, and translating their needs into tangible, creative solutions built upon a sophisticated API-driven platform.
• You possess outstanding executive communication and presentation skills, capable of commanding a room and articulating complex technical concepts to both commercial and engineering audiences.
• You have strong knowledge of the payments ecosystem, financial services, or Fintech is highly advantageous.
• A Bachelor's degree in a STEM discipline preferred (Computer Science, Engineering, etc.).

Qualifications

• Applicant Safety Policy: Fraud and Third-Party Recruiters
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address.
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
• Equal opportunity
• Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.

Skills

• Strategic thinker
• Technical leadership
• Customer obsession
• Collaboration
• Product development
• Scalable processes
• Executive communication
• Complex problem solving

Benefits

• Flexible work arrangements
• Competitive compensation range: $250K - $350K
• Health and wellness programs
• Professional development opportunities
• Employee recognition and rewards

Pay

• $250K - $350K

Schedule

• Full-time