Director of Solutions Engineering

About the role

We are seeking a Director of Solutions Engineering to lead, mentor, and scale a team of Solutions Engineers across North America. This is a hands-on leadership role requiring both strategic vision and active customer engagement. The ideal candidate will bring a proven track record of leading high-performing presales teams, influencing executive stakeholders, and delivering results in a fast-paced, growth-oriented SaaS or technology environment.

Responsibilities

• Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth.
• Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations.
• Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth.
• Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes.
• Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges.
• Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation.
• Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation.
• Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact.
• Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth.
• Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function.

Requirements

The ideal candidate will bring a proven track record of leading high-performing presales teams, influencing executive stakeholders, and delivering results in a fast-paced, growth-oriented SaaS or technology environment. They should have deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes. Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations is also essential. Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value, is required. A proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments is necessary. Experience in identity verification, fraud prevention, risk, data intelligence, cybersecurity, fintech, or adjacent technology markets is preferred but not required.

Qualifications

Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering teams in a growth-oriented technology organization. A leadership style rooted in coaching and mentorship, with a passion for helping individuals grow, succeed, and advance their careers. Deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes. Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations. Ability to serve as a strategic advisor to both customers and internal stakeholders, influencing decisions at all levels of the organization. Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value. Proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments. Strong ability to bridge the gap between customer challenges, business objectives, and technical solutions. Experience in identity verification, fraud prevention, risk, data intelligence, cybersecurity, fintech, or adjacent technology markets is preferred but not required.

Skills

• Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering teams in a growth-oriented technology organization.
• A leadership style rooted in coaching and mentorship, with a passion for helping individuals grow, succeed, and advance their careers.
• Deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes.
• Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations.
• Ability to serve as a strategic advisor to both customers and internal stakeholders, influencing decisions at all levels of the organization.
• Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value.
• A proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments.
• Strong ability to bridge the gap between customer challenges, business objectives, and technical solutions.

Benefits

We offer a competitive compensation package, including a comprehensive benefits program that includes health insurance, retirement plans, and paid time off. We are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. If you require any reasonable adjustments to the interview process, please inform your GBG Talent Attraction Partner. To learn more about our benefits and why we're a great place to work, visit our careers page at gbgplc.com/careers.

Pay

Compensation details will be discussed during the interview process.

Schedule

This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for customer visits, team collaboration, and stakeholder meetings may be required (estimated up to 40%).