Senior Director, Solutions Engineering - Americas

What You’ll Do (Responsibilities)

• Drive Regional GTM Strategy: Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.
• Executive Sponsorship: Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.
• Market Leadership: Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments.
• Team Leadership & Scale: Lead Leaders: Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.
• Scale the Footprint: Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.
• Foster Culture: Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.
• Operational Excellence & Cross-Functional Impact: Optimize Methodologies: Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.
• Product & Ecosystem Advocacy: Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.
• Ecosystem Expansion: Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.

What You Bring (Qualifications)

• Proven Leadership: 10–15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.
• Domain Expertise: 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space. Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.
• Revenue Track Record: Proven success supporting complex, multi-million dollar enterprise sales cycles and a track record of hitting/exceeding regional ARR and net-new growth targets.
• Executive Presence: Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.
• Cross-Cultural Capability: Experience managing or expanding pre-sales operations across both North America and Latin America; understanding LATAM market dynamics is a strong plus.
• Agility & Grit: Ability to thrive, navigate ambiguity, and drive organizational change within a fast-paced, hyper-growth global tech environment.
• Education: Bachelor’s degree in a technical field, or equivalent practical enterprise technical experience.