Director of Student Accounts

About the role

The Director of Student Accounts is responsible for the efficient and effective organization and operation of all functions related to tuition and fee billing, collection, deposit, disbursement, and record maintenance. Provide superior service to students, employees, and other customers. Establish policies and procedures to ensure financial resources and operations are utilized prudently and in compliance with pertinent external financial regulations. The Director of Student Accounts will report to the Chief Finance Officer and Senior Vice President of Finance and Administration.

Responsibilities

• Manage staff including supervising, training, recruitment and selection, performance management and other employee-related transactions.
• Maintain accurate information and reconcile student-related account information including fees, dates, detail codes, student accounts receivable and allowances, bad debt, collections awaiting distribution and other information required to process accurate student financial transactions.
• Manage the refund process for financial aid refunds including managing system and refunds from dropped courses.
• Review and approve correction forms for student accounts and review clerical reconciliations.
• Address or direct student inquiries and concerns.
• Oversee daily computer processes and feeds for student transactions.
• Manage third-party charges and authorizations including processing of fee waivers, exemptions posting to the student account, submitting payment requests, and communicating to stakeholders.
• Oversee the process for class enrollment purges to drop students for non-payment to ensure accurate class rolls.
• Ensure departmental compliance with all applicable rules, regulations, and policies pertaining to student transactions, depositing of funds, and use of credit card machines; prepare documents and regulatory information for auditors.
• Assist with year-end financial statement preparation and prepare a variety of monthly, quarterly, annual, and other periodic financial reports.
• Maintain the updating and accuracy of Office of Student Accounts information in documents such as the catalog, website, and other printed or online sources.
• Maintain confidentiality of information and work in accordance with FERPA guidelines on the disclosure of information.
• Participate in the preparation and issuance of the annual 1098T tax forms.
• Complete Departmental Continuous Improvement Plans for the Office of Student Account functions in line with the College’s Strategic Plan, including implementation of online billing/payment system.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Demonstrated communication skills including verbal, written and listening skills.
• Demonstrated supervisory skills including prioritizing workload and meeting deadlines.
• Demonstrated relationship management skills including interpersonal and customer service skills; ability to interact comfortably and confidently with all levels of stakeholders.
• Demonstrated computer skills including MS Office and database systems.
• Demonstrated ability to troubleshoot, recognize and solve problems effectively; exercise good judgment in evaluating situations and making decisions.
• Demonstrated knowledge of principles and procedures of financial record keeping and reporting.
• Detail oriented with superior organizational and time management skills; ability to complete multiple projects simultaneously.
• Ability to maintain confidentiality of records and information.

Education and Experience

• Bachelor’s degree with a major in accounting or related business degree.
• Master’s degree in Business, Finance, or Accounting preferred.
• Five (5) years of experience including accounts receivable management, customer service, managing cashiering and online payment systems and accounting.
• Experience in higher education student account or governmental accounting or auditing preferred.
• Demonstrated supervisory experience.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk; climb or balance; and stoop, kneel or crouch.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Benefits

• Medical, dental and vision benefits.
• Free life insurance and disability programs.
• Tuition assistance programs.
• Retirement plan with employer match and contribution.
• Generous time off including 20 paid holidays plus paid sick and vacation time.
• Wellness rewards, free gym access, free parking, identity theft protection and many others.