Director of Student Accounts
About the role
The Director of Student Accounts is responsible for leading, supervising, and overseeing all student account operations, including billing, accounts receivable, student loans, and collections. The position also involves developing, implementing, and revising policies and procedures to ensure strong internal controls while promoting efficiency, accuracy, compliance, and high-quality customer service.
Responsibilities
Direct and manage all billing, accounts receivable, student loan, and collection operations of the college.
Establish and maintain accurate charge structures, including the setup and ongoing management of tuition, fees, housing, food, and other charge tables within institutional systems.
Partner with departments across campus to ensure charges are complete, accurate, and aligned with institutional practices.
Ensure timely and accurate assessment of all student charges and oversee processes that support consistency, compliance, and strong internal controls.
Lead and administer the student billing and payment lifecycle for current and former students.
Oversee all communications and interactions related to billing, payment plans, financial obligations, ensuring clarity, accuracy, and a high level of service.
Provide direction for student and parent consultations, proactively address complex account issues, and ensure effective presentation of billing and payment information at orientations and other institutional programs.
Review, approve, and post journal entries related to charges, accounts receivable, and cash activity; review and approve student refund requests; and reconcile related general ledger accounts.
Lead process improvement initiatives across student accounts operations, with a focus on enhancing the overall “business of being a student.”
Collaborate with campus partners to streamline billing, payment, and account management processes, improving the student and family experience while increasing operational efficiency and effectiveness.
Supervise student accounts staff and foster a collaborative team dedicated to providing excellent customer service in an efficient, effective, and financially responsible manner.
Manage in-house student loan programs and collection agency relationships; ensure compliance with applicable federal and state regulations; provide functional leadership for Jenzabar and related student accounts, billing, and financial systems; oversee the development, implementation, and continuous improvement of associated processes and procedures; and develop, analyze, and maintain reports to support management oversight, audits, regulatory requirements, and data-informed decision-making.
Evaluate and strengthen internal controls for billing, receivables, collections, refunds, and student accounts operations; oversee and perform audit workpapers; ensure compliance with accounting standards, regulations, and institutional requirements; maintain clear, up-to-date student documentation; develop and implement policies and procedural improvements; and perform related duties as assigned.
Qualifications
Bachelor’s degree in accounting, business, or related field required
Minimum of five (5) years of accounting experience
Minimum of two (2) years of supervisory experience
Significant experience with computerized financial systems, including extensive knowledge of Excel and the ability to leverage data for decision-making
Strong written, oral, and interpersonal communication skills
Demonstrated ability to build and maintain effective working relationships with students, families, faculty, staff, and external partners
Strong commitment to customer service and support of student success