Director of Store Operations
About the role
At Joseph’s Classic Market, the Director of Store Operations is the heartbeat of the store—leading people, driving performance, and bringing our mission, values, and passion for great food to life every day. This role blends strategic leadership with hands-on involvement, ensuring every department operates at its best while creating a welcoming, high-performing culture.
Key Responsibilities
Oversee day-to-day operations across all departments: deli, produce, meat, seafood, grocery, bakery, prepared foods, pizza, wine & cheese, and front end
Maintain operational efficiency, cleanliness, and consistency throughout the store
Lead daily walkthroughs to inspect merchandising, freshness, and presentation standards
Maintain safety, sanitation, and health department compliance
Execute opening and closing protocols, ensuring readiness and security
Directly manage department managers and support leadership team
Provide mentorship, training, and coaching to foster a productive, guest-focused culture
Conduct weekly management meetings and monthly team check-ins
Manage performance evaluations, corrective actions, and succession planning
Monitor and manage store financials including sales, labor, COGS, shrink, and profitability
Analyze daily, weekly, and monthly performance reports and KPIs
Implement strategies to drive revenue, control expenses, and improve margins
Partner with buyers and department leads on cost control and vendor performance
Approve and manage payroll, scheduling, and department budgets
Ensure every department delivers knowledgeable, high-quality service
Lead by example in greeting customers, resolving complaints, and promoting hospitality
Oversee in-store events, samplings, and customer engagement initiatives
Monitor service metrics and feedback to improve guest satisfaction
Support execution of store-wide merchandising standards and seasonal resets
Partner with department managers to maintain fresh, well-stocked, visually appealing displays
Enforce pricing integrity, signage accuracy, and product rotation standards
Ensure company values and brand identity are reflected across all touchpoints
Ensure compliance with labor laws, health codes, OSHA standards, and alcohol/tobacco regulations
Maintain readiness for health inspections, internal audits, and external reviews
Oversee emergency procedures, loss prevention efforts, and incident documentation
Serve as the primary liaison between store leadership and ownership
Communicate goals, expectations, and feedback clearly and consistently
Collaborate with Marketing, HR, and Operations teams on store initiatives
Represent the Joseph's Classic Market brand with professionalism at all times
Qualifications
Minimum 5 years of progressive leadership experience in grocery, food retail, or hospitality
Strong understanding of retail operations, labor planning, inventory management, and customer service
Proven ability to lead and inspire cross-functional teams
Strong financial and analytical skills with P&L management experience
Excellent communication, organizational, and decision-making skills
ServSafe Manager certification (or ability to obtain)
Bilingual (English/Spanish) a plus
Physical & Work Environment
This role is performed in a fast-paced grocery retail and food production environment. The Director of Store Operations is regularly on the sales floor and in department back-of-house areas and must be able to stand and walk for extended periods, lift up to 50 pounds, and move throughout all departments as needed. The position involves exposure to refrigerated areas, hot equipment, wet floors, and varying work conditions. Flexible availability is required, including evenings, weekends, and holidays.
Why Join Joseph's Classic Market?
As Director of Store Operations, you are the heart of the store—a coach, motivator, strategist, and standard-bearer. You’ll lead a talented leadership team, serve a loyal customer base, and play a meaningful role in shaping the future of a family-owned gourmet market known for quality, tradition, and hospitality.
Benefits
Positive Work Environment
Competitive Pay
Health, Dental and Vision Insurance
401(k) Plan
Paid Time Off & Personal Days
20% Employee Discount
Interview Process
We utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.
Employment Eligibility
We participate in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.