Director of Spa & Wellness

About the Role

The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening in 2027. Situated at the center of Columbus and anchored by the historic North Market, the building rises within a city poised for extraordinary growth and renewed cultural vitality. This leader understands their clientele and their need to relax and unwind from the moment they enter their sacred space. This team member takes a holistic approach to the business, ensuring all services are up to date with the latest trends, listens to guest preferences, and adheres to brand standards and vision. They are thoughtful in their approach with their team and guests alike to help ensure everyone has an enjoyable and calming experience at the spa.

Responsibilities

• Lead, manage, and hold the spa team accountable
• Oversee and manage the daily operations of the spa
• Train, monitor, and coach the performance of spa team members
• Manage spa team members
• Maintain a professional, clean, and safe spa environment for team members and guests
• Work with Sales and Marketing teams to create packages and promotions as needed

Requirements

• Prior experience in a Spa environment is highly preferred
• Excellent guest services experience and attitude; approachable, friendly, and professional
• Thorough understanding of Spa offerings and packages

Benefits

• Accommodating PTO
• Medical, dental, and vision benefits
• 401k retirement plan
• A wide range of additional ancillary benefits

The health, happiness, and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together.