Director of Spa and Wellness

About the role

The Director of Spa and Wellness is responsible for the Spa, Wellness, Fitness Center, and Retail Operations of Rosewood Miramar Beach, a 153 room ultra-luxury property in Montecito. This role requires a proven track record of effectively managing all areas of the Spa operations, building and nurturing relationships with the team, and ensuring guests receive an engaging, intuitive, and refined service.

Responsibilities

• Hire, train, and supervise all spa, fitness, and boutique associates.
• Create, maintain, and monitor adherence to Spa and Fitness policies and procedures.
• Provide a supportive working environment for Spa staff and premium experience for guests.
• Organize and supervise the operation of the Spa and Fitness center.
• Maintain the highest quality of service and standards in all departments of the Spa.
• Continually learn and become knowledgeable in spa services and therapies, health, and wellness.
• Demonstrate solid financial knowledge as it relates to inventory, strategic planning, budgeting, and staffing levels.
• Collaborate with the Director of Sales & Marketing to develop and execute a strategic plan to meet Spa sales and Spa positioning objectives.
• Ensure that standards are maintained at a superior level on a daily basis.

Qualifications

• Broad understanding of the concept Spa and Health Tourism industry, Spa Management and Operations, Budget Control, Personnel Management, Opportunity Management, Fluent in Microsoft and the Internet, knowledge of computer system for spas, extensive knowledge of massage techniques, Cosmetology, hydrotherapy, therapeutic techniques, traditional and natural methods.
• Bachelors or Associate degree preferred or a combination of education and equivalent work experience.
• Certifications in Massage and/or Esthetics preferred.
• Minimum five (5) years spa experience in a luxury hotel/resort environment. Previous Spa Director level experience required.