DIRECTOR OF SPA & WELLNESS

About the role

The Director of Spa & Wellness is responsible for the day-to-day operations of the facility, ensuring compliance with policies and procedures, maintaining a comprehensive facility operation manual, managing staff, and achieving financial goals.

Responsibilities

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for others.
• Ensures compliance with all Club policies, standards, and procedures by training, supervising, and hands-on management.
• Maintain a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
• Maintain a daily management report outlining key facility statistics and a summary of daily operations.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service standards.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Sets up and conducts regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
• Affirms employee progress continually, trains employees, coaches employees with positive reinforcement, disciplines fairly and consistently, and completes annual performance evaluations.
• Provides excellent customer service and monitors guest feedback and other customer care techniques.
• Consistently follows up on guest requests and comments.
• Ensures the successful integration of the spa and the fitness facility into the overall operations of the Club.
• Selects vendors for spa retail operations and manages contract agreements.
• Manages supply inventories and purchasing control, including uniforms.
• Maintains a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Provides necessary financial information to the accounting department for accurate reporting of daily sales and financial performance.
• Maintains complete, accurate, and updated records of staff, independent contractors, vendors, etc., including licenses, contracts, certificates of insurance, business licenses, etc.
• Provides reservation procedures using spa software or a manual reservation system.
• Completes all other tasks as assigned to ensure operational excellence.

Qualifications

• A college degree in hospitality, spa management, wellness, or a related field, with five years of experience.
• Five years of experience in the hospitality industry of a similar luxury resort, or five years of experience in management of a luxury resort property.
• A minimum of one approved industry certification.
• Proven business management skills and a minimum of 5-10 years of experience in Spa operations at a 4-5 Diamond/Star executive level.
• Experience working in Forbes or luxury hotel/Club environments, understanding luxury standards of service.
• Active Membership in International Spa Association (ISPA) and Florida Spa & Wellness Association.
• Experience with luxury brand products to include skin care, haircare and nail care.