Director of Social Services, Rising Up Mens Shelter

About the role

The Director of Social Services at Rising Up Mens Shelter is responsible for overseeing the comprehensive social services provided to clients. This includes ensuring clients maintain medication compliance, liaising with medical and psychiatric providers, and communicating with peers in other CAMBA shelters.

Responsibilities

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
• Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
• Communicate with peers in other CAMBA shelters on issues related to client progress and best practices.
• Work with direct reporting staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Absorb oversight for all aspects of the program in the Vice President's absence.
• Prepare reports and statistical information for both CAMBA management and funder use.
• Aid in the analysis of program and demographic client data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Vice President, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Ensure that all housing goals and performance outcomes are met on a monthly/quarterly/annual basis.
• Monitor and track clients’ housing placements and Individual Service Plans.
• Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS Performance Incentive Plan.
• Develop program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Attend staff/funder/outside agency meetings and case reviews with staff and clients as required.
• Immediately report to the appropriate Vice President/Program Director any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly, and monthly reports.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.

Requirements

• Master's degree and two (2) years of experience.
• Bachelor's degree and four (4) years of applicable experience.
• Associate's degree and six (6) years of applicable experience.
• Experience required listed above with minimum education.
• Two (2) years supervisory experience.
• Computer literacy in MS Office and other basic office technology.

Preferred Requirements

• Experience with New York City (NYC) Department of Social Services (DSS)
• Working knowledge of CARES
• Bilingual (English & any other language) preferred.
• Certified in overdose prevention/Narcan

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Pay

$77,000 - $82,000 annually

Schedule

Full-time (35 hours per week)