Director of Social Media and Culture (Onsite - Plano, TX)

Position Summary

Reporting to the Senior Director Owned Media of Mobile (MX) Marketing, the Director of Social Media and Culture will take a pivotal role in shaping and defining Samsung's brand in the USA along with driving revenue growth across our mobile product categories (Smartphones, PCs, Tablets, Wearables (Watch/Audio/Ring). This role will manage Samsung's social media, influencer/creator programs, and community engagement initiatives.

Responsibilities

• Manage and drive Samsung's Organic Social presence across social platforms
• Manage Samsung's Creator/Influencer program, comprising a mix of "celeb" Influencers and Micro/Macro Creators (#TeamGalaxy)
• Manage Samsung's Nano community creator program that help drive social conversation at scale
• Manage Samsung's Members program that engages with our most loyal fans and celebrates their love for our products
• Drive Samsung's place in Culture in the US
• Develop a comprehensive social media and influencer strategy to meet earned media targets per brand, leading the development of all social media campaigns for organic social media accounts, and collaborating with the paid media team to leverage high-performing organic content
• Partner with the Agency of Record(s) to define immediate and long-term playbooks, guiding a team on platform growth strategy
• Own the full influencer mix from nano to macro to celebs, developing a strategy that optimizes influencer performance and adapts to changes in the creator ecosystem
• Provide thought leadership in developing brand storytelling across all social media platforms, advising on narrative trends that complement brand strategies and high-performing formats
• Own the social media KPI scorecard focused on brand and commercial contribution, working in partnership with the x-functional Samsung and Agency Partner team, and leveraging reporting tools
• Partner and collaborate with cross-functional teams to regularly optimize and refine social strategy and content
• Assist in social/talent shoots, as needed
• Build and maintain strong relationships with representatives of key social platforms and tools
• Participate in regional and global meetings and check-ins, as needed
• Develop and maintain a global social media calendar across all platforms
• Manage the organization and receipt of all creative assets from the respective teams
• Negotiate & execute commercial terms & contracts – working with internal stakeholders such as Legal, Finance, Compliance and Procurement
• Track, analyze and report against marketing KPIs and metrics, and take corrective action where needed
• Identify synergies between your programs and our Carrier/Retail account teams and their specific needs to ensure that Carriers/Retailers achieve their goals
• Drive all communications assets, advertising, promotional materials and PR inputs related to your initiatives, working closely with agency partners and x-functional teams
• Work closely with Finance to ensure all plans are within budget, and all approvals handled within compliance and guidelines
• Ensure that the x-functional team across the organization is fully aware of your programs and activities and leverage them in the maximum way possible (e.g. integrating into retail or CRM communications)

Qualifications

• BA/BS degree in marketing, communications or business management; 12+ years of relevant progressive marketing experience
• 10 years+ in GTM Execution across Social/Influencers/Talent
• An iterative thinker who can challenges the status quo
• Consummate collaborator committed to communication excellence
• Experience negotiating complex deals and programs with large, international companies
• Experience working with technology platforms and internet brands
• Existing connections and relationships with the world's leading media & internet brands
• Ability to think strategically about issues, leading to recommendations and action plans
• Ability to think quickly and make decisions, sometimes without all the necessary information
• Comfortable presenting at the Executive level
• Strong project/program management experience

Benefits

• Medical, Dental, Vision, Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• MBO bonus compensation, based on company, division, and individual performance (for salaried or hourly regular full-time employees)