Director of Security

About the role

Rumbling Bald on Lake Lure is a private, member-owned community located in the beautiful foothills of western North Carolina. With residential neighborhoods, vacation accommodations, golf courses, dining, recreational amenities, and year-round activities, Rumbling Bald offers a unique environment serving members, guests, and Associates. The Director of Security leads, administers, and ensures the operational effectiveness of the Security Department.

Responsibilities

• Direct and evaluate the overall activities and performance of the Security Department.
• Execute departmental priorities, operating procedures, performance expectations, and standards of conduct.
• Oversee staffing, scheduling, attendance, payroll, recruitment, training, performance management, and other personnel functions.
• Provide leadership to Team Lead and ensure effective supervision and accountability of Security Associates.
• Direct patrol, access-control, traffic-control, and other Security operations.
• Ensure consistent enforcement of Association policies, procedures, and applicable directives.
• Develop and maintain departmental procedures, post orders, training standards, and operating manuals.
• Maintain a working knowledge of applicable laws affecting Security operations and ensure personnel operate within their assigned authority.
• Provide management oversight for significant incidents, emergencies, accidents, complaints, and investigations, including appropriate documentation and follow-up.
• Coordinate with law enforcement, fire, EMS, emergency management, and other external responders as necessary.
• Monitor departmental performance, identify operational or safety concerns, and recommend improvements to the Senior Director of POA Operations.
• Prepare and administer departmental operating and capital budgets and oversee fleet vehicles and security-related equipment, technology, and other resources.
• Maintain effective working relationships with members, guests, associates, contractors, emergency responders, and other departments.
• Address escalated concerns related to Security operations, enforcement, or Security personnel.
• Communicate significant incidents, departmental needs, and operational concerns to the Senior Director of POA Operations.
• Exercise sound judgment, professionalism, discretion, and confidentiality in all aspects of the position.
• Maintain sufficient availability outside normal working hours for significant incidents, emergencies, or other matters requiring Director-level involvement.

Requirements

• Bachelor’s degree in a related field preferred; an equivalent combination of education, training, and relevant professional experience will be considered.
• Minimum of five years of progressively responsible experience in security, public safety, law enforcement, emergency management, military service, community operations, or a related field preferred.
• Demonstrated supervisory or management experience, including responsibility for staff performance, scheduling, training, and accountability.
• Strong leadership, judgment, decision-making, conflict-resolution, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to interact professionally with members, guests, Associates, and outside agencies.
• Experience managing departmental budgets, personnel, and operational resources.
• Proficiency with standard business technology and the ability to learn and effectively use security-related systems.
• Valid driver’s license and ability to safely operate Association vehicles.
• CPR/AED and First Aid certification, or ability to obtain certification within a designated period after hire.

Physical Requirements

• Communicate clearly and effectively with others in person, by phone, and by radio.
• Sit, stand, walk, and drive for extended periods, including working outdoors in hot, humid, or inclement weather conditions.
• Occasionally lift, carry, push, pull, or move objects weighing up to 50 pounds without assistance.
• Bend, stoop, twist, reach overhead and below the knees, and use hands and fingers to handle or operate equipment.
• Perform duties that may involve physical activity and stressful or challenging situations.
• Manage multiple responsibilities and priorities while maintaining composure and sound judgment.
• Safely operate Association vehicles as required in the performance of job duties.