Director of Security

Key Responsibilities

• Supervise all on-site security personnel (lobby, patrol, access control).
• Ensure post orders are followed correctly.
• Monitor CCTV, alarms and access systems.
• Respond to emergencies (fire alarms, medical, power outages, disturbances).
• Coordinate with police, fire, and EMS when needed.
• Conduct Safety inspections and identify risks.

Staffing Management

• Create and manage officer schedules including call-offs, shift coverage, and overtime.
• Ensure officers adhere to post orders, uniform standards, and company policies.
• Conduct performance evaluations, address performance issues and document disciplinary actions when necessary.
• Train and onboarding new officers and provide ongoing coaching.

Client, Tenant & Visitor Engagement

• Act as main point of contact for tenant/visitors regarding any security issues.
• Maintain a visible and professional presence throughout all assigned properties.
• Respond to tenant concerns, service requests, and security-related issues promptly.
• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms, and disturbances.
• Ensure all incidents are properly documented in detailed, accurate reports.
• Notify management and escalate issues as required.
• Aid with investigations and follow-up actions.

Building Operations Support, Policy Enforcement and Compliance

• Work closely with property management and engineering.
• Monitor loading dock activity and vendor access.
• Ensure parking operations (gates, arms, traffic flow) are functioning properly.
• Complete daily activity reports, shift summaries, and incident documentation.
• Aid with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.

Safety & Compliance

• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
• Ensure compliance with company policies, local regulations, and property standards.
• Identify and report security risks, hazards, or maintenance concerns.