Director of Scheduling

Why You'll Love Working Here

Remote & flexible schedule
Competitive salary: $85,000 - $110,000 annually
Generous PTO + 7 paid holidays
Comprehensive benefits package (medical, dental, vision, 401(k), and more)
Discounted tuition with partner universities (including National University, Capella, Purdue Global, and more)
Professional development support & referral bonuses

What You'll Do

• Lead and oversee the scheduling function across BHW
• Develop and maintain efficient scheduling processes, workflows, and systems
• Ensure client schedules are appropriately staffed and aligned with clinical needs
• Monitor scheduling capacity, utilization, cancellations, gaps, and coverage
• Identify scheduling trends and implement solutions to improve efficiency and service delivery
• Partner with Clinical and Operations leadership to anticipate staffing and scheduling needs
• Establish scheduling standards, KPIs, and performance expectations
• Analyze scheduling data and provide leadership with actionable insights
• Identify opportunities to improve productivity, reduce scheduling gaps, and maximize service hours
• Oversee and coach scheduling team members, providing direction, accountability, and support
• Troubleshoot complex scheduling issues and escalate concerns appropriately
• Create and maintain SOPs and best practices for scheduling operations
• Ensure scheduling practices are consistent, accurate, and aligned with company policies

What We're Looking For

• 5+ years of experience in scheduling, workforce management, operations, or a related field
• Experience managing or leading a scheduling team
• Strong understanding of workforce scheduling, capacity planning, and utilization
• Exceptional organizational and problem-solving skills
• Strong analytical skills with the ability to interpret data and identify trends
• Excellent communication and cross-functional collaboration skills
• Able to manage competing priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Comfortable working with scheduling software, databases, and other operational systems
• Experience in healthcare, behavioral health, ABA, or another service-based environment strongly preferred

Leadership Style

Leadership style that balances accountability, collaboration, and continuous improvement