Director of Sales & Marketing

Department: Marketing
Reports to: General Manager – Shreveport Convention Center & Municipal Auditorium
FLSA Status: Exempt – Salary

Responsibilities

• Hires, trains, and supervises sales staff.
• Supervises and provides support to Sales Managers and other departments.
• Develops sales contracts and addendums and monitors compliance.
• Provides on-going support and service to existing clients.
• Identifies and implements sales goals and objectives.
• Prepares creative Marketing and Sales Plan.
• Prepares statistics, reports, and budget presentations for General Manager.
• Represents the facility at all industry-related Trade Shows.
• Creates, presents, and attends bid presentations in collaboration with hotel and/or CTB.
• Develops and manages marketing budget and media placement.
• Ensures successful event coordination between Sales Managers and other departments.
• Researches, reviews, and recommends equipment, materials, and supplies required in providing event services and planning.
• Coordinates inside or outside service needs with food and beverage, decorator, and other vendors.
• Coordinates with marketing all media entry into the building before, during, or immediately following events.
• Coordinates with all departments as needed to manage events.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Works extended/irregular hours including nights, weekends, and holidays as needed.
• Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.
• Prepares annual budget for department.
• Directly supervises the Sales and Marketing Department, including interviewing, hiring, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
• All other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Excellent customer service skills.
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.
• B.S. in Hotel Management or related field.
• 1-3 years supervisory experience desired.
• Excellent communication, organizational, and interpersonal skills.
• Ability to effectively supervise staff.
• Ability to prioritize multiple projects.
• High aptitude for figures and advanced writing skills.
• Professional presentation, appearance, and work ethic.
• Excellent negotiation techniques.
• Mastery knowledge of Excel, Word, and PowerPoint.
• Ability to adjust work schedule to coincide with events.
• Ability to travel extensively (air and auto required).
• Ability to work irregular hours and some holidays in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is not substantially exposed to adverse conditions.
• Physical requirements include the ability to communicate verbally.