Director of Sales

About the role

Enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At Hotel Zags, we embrace Zag When Others Zig - A creative, unconventional spirit that thrives on the unexpected. Nature, Art & Play as Design Principles - Living walls, local art, and a gear shed that redefine the hotel stay. Active Urban Oasis - Bikes, boards, cameras, and bocce in the heart of downtown Portland. Retro-Modern Local Identity - 1960s geometric form meets Portland's contemporary creative culture. Community Courtyard Living - Fire pits, games, s'mores happy hour — hospitality built around gathering. All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike.

Responsibilities

• Mets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Leads direct reports in a manner that achieves the properties sales goals and holds them accountable to their essential duties and responsibilities.
• Direct Sales Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Maintains a current working knowledge of the competition, demonstrates a working knowledge of all hotel operation, and maintains an awareness and application of current state of the art sales techniques and practices.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Account Service and Management Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Product Knowledge Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Time Management Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Professionalism Controls expenses including travel on the property's behalf in order to minimize hotel costs.
• Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity, professionalism, a service-focused approach and a caring, sincere attitude at all times.
• Displays a neat, clean and business-like appearance at all times.

Requirements

• Minimum of high school diploma or equivalent.
• 4+ years of hotel sales management experience.
• Knowledge/Skills - 3-5 years sales management experience, Requires knowledge of general sales techniques, yield management, and customer service skills.
• Ability to Travel.
• Requires the ability to hear, speak, read and write English fluently.
• Requires 12th grade level mathematics, spelling and reading skills.
• Requires effective business writing skills.
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
• Understand and follow verbal/written instructions.
• Organized.
• Be able to work on more than one task at a time.
• Develop strong internal and customer relations.
• Set and manage priorities and plan activities in advance.
• Solve problems and make sound business decisions.
• Physical Demands - Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%.
• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

Qualifications

• Education/Formal Training - Minimum of high school diploma or equivalent.

Skills

• Ability to Travel.
• Effective Business Writing Skills.
• Customer Service Skills.
• General Sales Techniques.
• Yield Management.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program.
Up to $1,000 per referral.

Pay

TBD

Schedule

TBD